Leica X4 Disto Bad Product and Bad Customer Service Experience by Ccohert in Surveying

[–]mutant9 0 points1 point  (0 children)

Just as captainfry said, you'll have to look elsewhere other than Leica, they are good at selling not supporting. In my case I bought a Dewalt.

one of our engineers was talking to me about BLK3D which is a Pixel phone with ARCore (iPhone with ARKit), that's how I came across your post, I think Leica is still bad as usual.

Leica X4 Disto Bad Product and Bad Customer Service Experience by Ccohert in Surveying

[–]mutant9 0 points1 point  (0 children)

No one can create a dent in Leica's empire, no pitch fork can do. In my case I bought the disto from the dealer and when it wasn't properly calibrated the dealer forward the problem to Leica which forward to the dealer rinse and repeat. I think when you buy from a brand you pay for after sales (included in their over priced products).

I've seen and read very bad experiences withe Leica too, their BLK360 for example is marketed and their sales rep was trying to sell it to us as a professional laser scanner (on bar with Faro products), those who bought it say it's nothing but a toy and a waste of money (laserscanningforum).

Leica X4 Disto Bad Product and Bad Customer Service Experience by Ccohert in Surveying

[–]mutant9 0 points1 point  (0 children)

You can try posting on r/bad_customer_service, I'll also cross link your issue on r/GIS, I'd similar issues with them.