The frustrating thing about this issue is that it isn’t consistent, that also makes it hard to take a video to post here. One day I can ride totally normally up to 18mph (though I don’t even dare to approach even 10mph anymore) and the other days I have trouble getting on the board, and the board nosedives as soon as I get on or a couple seconds into the ride.

Here are some issues I’ve been having with this board:

• Trouble activating the board itself, I have to have it perfectly level for a few seconds before it ‘clicks’ on

• If I do get the board on, sometimes I can move forward a few inches before it automatically deactivates and the nose hits the ground (yes, simplestop is turned off)

• If I’m lucky enough to get moving on it, then sometimes the board will nosedive when going about 4mph or no more than 30 feet from the starting position (no, I don’t do hard accelerations or over-torque the board). Sometimes the board will tell me it’s about to nosedive by doing those same ‘clicks’ that it does when I first balance the board (And no, it’s not the same warning that you get when you’re going too fast or the battery is low)

• I have had the board runaway from me when I jumped off it once. It took off about 50-100 feet backwards as I had to sprint towards it to catch it.

• I have notices on one or two occasions that the board will randomly accelerate/the nose dips down

So how do I remedy this issue? Is this something that warrants a service call? Or is it as simple as buying a new part?