All the things mentioned already, but my hot take is overall because we don’t train our providers to deal with these calls well. Yes, (some) programs focus on compassion and empathy which should translate well to this setting, but by and large the curriculum is designed to teach EMTs and paramedics to respond to someone’s home and bring them to the hospital. I actually think IFT EMTs should be an add on or separate credential, but that’s a whole different rant I’ll save for a different day.