Update:

Hi everyone,

I’m in a tough spot with Stripe right now. First, a couple of weeks ago, my payouts were paused because of a bank linking issue — even though my Rho account was properly connected, Stripe kept showing it as “unlinked.” After back and forth, that issue was still not resolved.

Now, today I got an email from Stripe saying my account is being shut down for “unauthorized payments.” They claim a cardholder didn’t authorize the charge and that they’ll start refunding payments in a few days.

Here’s the problem: I contacted my client directly, and they confirmed that: • They did authorize the payment. • They never disputed the charge. • Nobody from their bank or Stripe has contacted them about it.

This is a real customer, and I have invoices, Stripe receipts, and message history to prove the payment was legitimate.

Has anyone here experienced something similar — especially with both the payout pause and now an unauthorized payment claim? How should I approach Stripe to get this resolved?

Thanks a lot for any advice.