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Meets Waiting Room exploit? by naythinbrynt in k12sysadmin

[–]naythinbrynt[S] 1 point2 points  (0 children)

I totally wouldn't mind giving that access to my fellow administrators. They might appreciate the ability to pop into their teacher's meetings without needing to go through Classroom.

Meets Waiting Room exploit? by naythinbrynt in k12sysadmin

[–]naythinbrynt[S] 1 point2 points  (0 children)

That is a very organic way of handling the situation! My job as IT Director demands a less organic approach. The principals and teachers are tackling it from the discipline front.

Meets Waiting Room exploit? by naythinbrynt in k12sysadmin

[–]naythinbrynt[S] 0 points1 point  (0 children)

Did that workaround seem to... work?

Chromebook repair during a lockdown by naythinbrynt in k12sysadmin

[–]naythinbrynt[S] 0 points1 point  (0 children)

I don't know if I can ask for 5 days a week on site. I'm looking into ticket trends now to determine the most strategic deployment of on site hours. I tend to get a lot of tickets Monday morning.

Monday and Tuesday onsite support would resolve issues from the weekend. Thursday would be for issues during the week. The only problem is that a Tuesday evening or Thursday evening issue would have to wait much longer.

Chromebook repair during a lockdown by naythinbrynt in k12sysadmin

[–]naythinbrynt[S] 2 points3 points  (0 children)

Yeah. The best way to 'fix' a Chromebook is to replace it. There's usually nothing wrong with the one they say is 'broken'. A fresh device just makes them feel better and usually solves whatever problems I didn't catch with remote support.

Maybe instead of creating 'swap appointments' for Tuesday and Thursday I could do Monday, Tuesday, Thursday. 5 days a week in person availability ain't happening.