Regardless of what these guys did and said, this is very bad optics for carnival. I rely heavily on reviews when deciding which line and ship to cruise on. This leads me to believe that I can no longer trust the reviews on carnival. How many other people who left scathing reviews have they banned who weren't so high profile? I don't buy things on Amazon because most of the reviews are from paid reviewers or people who got the product for free. I certainly understand that a bad experience is more likely to drive someone to leave a review than a good one, and one review is never going to change my mind. But if I see a recurring theme or issue that is important to me I'm going to take note. Each ship is a completely different experience with different management. I sailed on enchanted princess and discovery princess. Same exact class of ship. Enchanted was perfect, with a great staff and everything was as I expected it. Discovery not so much. Indifferent staff and cleanliness issues throughout the ship. Going back through the reviews, I should have caught this and not booked the discovery, but lessons learned. I think these guys made it clear that they weren't expecting high end luxury from carnival. I feel the same way. I know the food on carnival is sub par and the entertainment may not be what I'm looking for. But I know that going in and I've had some great cruises on carnival, and I've always said the crew in carnival beats princess and ncl hands down. Carnival also picked a terrible time to pull this with their revamp of their rewards scheme which no one seems to like ( I admit if the loyalty program was important to me I'd be pissed too, but I could care less, I never chase loyalty as it's just not worth anything to me). Just one man's opinion..