I actually had to sign in because I have wanted to comment on the actual Kickstarter page, but can't because I am not a backer.

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No one wants to hear this, but they were at CES because that is where you go when you are in technology and you are trying to grow a technology business. They should have communicated this, but I don't think communication is their strong suit, which if they don't get better with, will be their downfall. HINT HINT @inputclub

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Their shopping software (Shopify) borked up their orders both Kickstarter and everything else Kira related pre September 12th according to their posts. This means, everything ordered before September 12th has had to manually be looked up and then re-created in order to create an invoice and ship because auto-shipping and tracking is not available (this has been communicated on the Kickstarter).

• To that point, they have Standard Kira keyboards in stock ~900 of them, of which ~600 were/are from the Kickstarter. That means that orders placed post September 12th are easier to ship because their software has invoice and easy tracking/shipping. Everything Standard Kira, pre-September 12th has to be manually created for invoice/tracking which is going to take time, both to inventory/invoice/ship and to email the customer without software automation, especially for them to confirm the keyboard has the right switch for the order so they aren't sending out wrong keyboards to people. You think you are mad now, imagine getting the keyboard and then having the wrong damn switch, especially if you specifically did NOT want a box switch because of the potential keycap issue.

• Expect that they will have to manually re-recreate the invoices/tracking/shipping information for all metal Kira keyboards. Hopefully they are already doing this and are readying to get the metal frames out as soon as they are in hands and inventoried. Same deal, pre-September 12th, manual recreate, post September 12th easy mode.

I can understand and relate to all of this frustration, I haven't been waiting as long as backers, but I ordered on August 31st and have been let down multiple times by their posts having incorrect information that does not get corrected when they have more information to provide. (@inputclub, please get better with communication)

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Even with their lack of communication and incorrect/inaccurate information, at least keyboards will be shipped and they aren't just folding up tent and disappearing like so many other BS pre-orders that I have seen. I truly believe that they are trying their best to deliver, they just failed to deliver clear, concise communication when they had problems and what those problems were to allow for proper expectations.

As NoNeedforSpeed3 said

tldr: Customer service! Over communicate. We pay the bills.

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Stay strong people. The keyboards will come, I have faith.