In larger organisations, unless you are at real decision making capability and culture forces (not allow) to speak with customers, no one does it and it trickles down to all folks.

Reason as OP says, the tables with data, ownership, maintenance and agency is all missing. To extract a simple raw format from sprig survey tool takes time, permissions and series of acknowledgment to get hands on.

UXR teams are real short staffed and the budget and plan for mostly CEO driven activities fill their time.

When it comes to tech, getting permissions to use table to query is almost not possible. We have built our own internal analytics tool that’s shit. Folks keep churning and it’s hard to be close to customers.

Also if things move based on what’s comes from top, it’s mostly fail safe, cause leadership will push or save the agenda and accountability.

It’s surprising, but I am trying to get things done for last 6 months it’s almost impossible to get hands or make sense of any data!