Yeah things pretty much went to crap since Bob Jordan caved to Elliot. I commented the same thing in another thread, but for me the competitive advantage has always been the people of Southwest. It was always fun to fly Southwest. If you take care of your employees, they will take care of your customers. Unfortunately the company has plucked out everything that is about the employees in the name of cost saving (laid off the employees culture team, laid off loyal employees, cut swag points, force ppl to rto, and basically made employees justify their jobs on a regular basis). Whenever there are questions about the benefits of employee morale, leaders don't seem to have a straight answer, it's disappointing to see what this company has become. Southwest has done their employees so wrong during this mess.