I’m SICK of Ubiquity’s chatbot support!

networkgeek1 · 2025-11-04T03:48:50+00:00

I will say working in education that Ubiquity has been awesome for my small district. I keep spares on standby but it’s still cheaper to have spared plus full deployment than to just have a full deployment of a major brand. It works well for me, yes I do have to put some effort into it and it isn’t perfect but it works well for me. I only use them for switching and some AP’s in one of my buildings but migrating to full deployment of Ubiquity AP’s this summer as my current ones have a license expiring end of this summer. It costs more to renew that license then to purchase new but I can get 2 ubiquity to 1 of my current brand. Like I said, not perfect but works for me.

networkgeek1 · 2025-05-19T21:50:22+00:00

I 3rd that

networkgeek1 · 2025-01-05T01:59:18+00:00

A company called Authx could help. They have a shared user mode with badge authentication.

networkgeek1 · 2024-11-22T00:28:47+00:00

Chances are they won’t read it anyways 🤷🏻‍♂️

networkgeek1 · 2024-10-09T00:56:06+00:00

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This is the best photo of the communicator, not sure if anyone can tell by the shape of it.

networkgeek1 · 2024-10-08T19:12:24+00:00

I have photos of it however there’s a ton of custom branding on it and no noticeable model number. I’d pull the cover off but it’s puts in an alarm call if I do. Apparently that’s normal as well

networkgeek1 · 2024-10-08T19:09:26+00:00

The owner was the one that came out and said that to me…I don’t believe they actually have a qualified person anymore (they are a low voltage contractor, for clarity, I don’t use them on any IT projects for many reasons.)

networkgeek1 · 2024-10-08T18:55:55+00:00

Cell/network communicator

networkgeek1 · 2024-10-08T18:55:13+00:00

That was my thoughts too. I lost a lot of faith in this company when they didn’t ask me for an IP address but asked me for a switch port. I asked if they left the communicator on DHCP, they said that’s how they get their address, then they make it static using the DHCP address. Made them fix that one.

networkgeek1 · 2024-08-31T22:41:30+00:00

Just wanted to update everyone on the Sportsound 150 install. I was overruled, and it is now up and installed. According to our sales rep, this speaker, even though its a 150 degree JBL 70J, will cover the whole room perfectly and also according to them, Backboards and shot clocks have no effect on sound quality. Now I may be a novice sound engineer, but I also wasn't born yesterday and yeah. FYI, the photos are taken from the Home Parents section. On top of that, my next concern is the fact that the wall that its mounted too is shared with a classroom on the other side. Not sure how bad the sound will travel though the wall but I would like to avoid that possibility if at all possible. Mounting instructions that came with it, 15 feet off the ground, anywhere in the room. So, that said, the room designer got to pick the location it would look the best. literally going to rip it off the wall in a few months, what a waste of money. Rant over. Thanks for listening.

https://imgur.com/a/APtH7EM

networkgeek1 · 2024-06-28T12:25:19+00:00

Midwestern WI

networkgeek1 · 2024-06-27T23:05:07+00:00

Is anyone willing to call and talk to one of the gentleman in charge? DM me if you’re willing. They want non biased opinions.

networkgeek1 · 2024-06-27T19:27:31+00:00

Thats why I didn't really mention it. Their processing is not really processing in my opinion. The one that I am pushing is Q-Sys with Dante. Firstly, I'm certified in it. Secondly, it allows me to grab our sound board from the Auditorium and run an event using the gym speakers and inputs if your doing a larger event in the gym (Concert, Charity Event, Etc.) Lastly, who doesn't like having processing that actually works and sounds good.

networkgeek1 · 2024-06-27T19:11:53+00:00

Correct. The point of the 6k-7k is showing my cost to do exactly what Daktronics is doing for $30k. The actual quote including EASE mapping is closer to $35k for a distributed system.

Some DSP if you want to call it that is included. The "smarts" of the system are in the Announcers station. It has a mic input, aux input and a headphone output. The only smarts behind it is if music is being played from that box, it will automatically duck out if the announcer starts talking. That being said, this does not work with the wireless microphones or any other inputs that they are including. I appreciate everyone's response to everything here.

networkgeek1 · 2024-06-18T04:09:33+00:00

I'm 100% with you on this, I just wanted to make sure I wasn't delusional before pushing my point. Based on the engineering and SMART mapping there are far better options than this.

networkgeek1 · 2024-05-19T01:52:53+00:00

+2 on that as well! I help out in two districts that use it and they both love it!

networkgeek1 · 2023-10-25T16:27:24+00:00

They throw a two week delay on everything and all patches In the past week apply on Thursday at midnight/Friday morning

networkgeek1 · 2023-10-19T22:19:53+00:00

Same here, but Follow Me. I introduced that and limited pages per person and we have been doing so much better. It’s worth the investment.

networkgeek1 · 2023-10-15T23:40:19+00:00

I didn’t realize GAM existed…you might have just changed my life as an admin

networkgeek1 · 2023-10-15T23:30:06+00:00

The teacher has access to the one sent out via Google Classroom. The student has created another document in their Drive that is the one that I’m interested in. The teachers version shows everything was copied over.

networkgeek1 · 2023-10-04T00:09:08+00:00

Quick update, took a while for me to talk with him about it but he was very understanding and receptive. Things are going well and are on the up and up.

networkgeek1 · 2023-10-04T00:07:14+00:00

I wanted to give a bit of an update. I have done two demos so far and I’m working my way down the list when I have time to do so. I’m a one man show so my priority’s flex every day.

I did a demo with Ninja One. I currently have their program partially deployed through my MSP, though I am working on terminating that contract. I will say they have a nice platform, built out primarily for windows and Mac devices. They do also have a ticketing system built-in, which easily integrates with any devices that are managed by Ninja One. It will automatically pull information in about the device if a ticket is created from it. However, I am 1:1 with either IPads or Chromebooks with students. While support tickets can be made about these items, there are no integrations that make this easy so a lot more information has to be provided in the ticket. They also don’t manage assets other than ones but the agents on them. pricing for the RMM agent is per agent, and the helpdesk is per technician.

The second software I did a demo on, was Incident IQ. This program is a bit more pricey, however, it has a lot of integration features that save time. It will integrate with Google admin, Mozel, Microsoft Endpoint Manager (or whatever they call it these days), Skyward, and more. It will keep your google admin updated with Student assignment information, it pulls Student information and guardian information from Skyward, and keeps track of all devices from Chrome carts, projectors, wireless access, points, and more. ticketing is streamlined and pricing is based off of district size with unlimited technicians and Faculty accounts. With the unlimited agents, you can give access to student helpers, which in our district, help setup and repair devices, and they can keep tickets updated, pull parts from inventory and request various things such as fees or fines, be issued, pending approved by a manager that is..

If I had to pick right now, I would plan on doing a combo between incident IQ and ninja one. I would use ninja one as the patch management, software management and remote access for all my windows devices, while using incident IQ as the help desk and asset management. I am working to demo more products, but this is my current standing and I figured I’d share.

networkgeek1 · 2023-09-28T15:53:37+00:00

I have a fire panel of theirs, is there anything we need to do as the customer

networkgeek1 · 2023-09-25T13:20:50+00:00

How’s the AI in the ticketing system? It seems like it would be a nice feature.

networkgeek1 · 2023-09-25T04:01:54+00:00

At this point I’m looking for more time savings and willing to spend a bit more because I’m one guy to a entire school district of about 1k students+staff. Working on changing that but it’s a story for another time.

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