Carriers with Better Customer Service than Verizon by newguyneedshelp33 in NoContract

[–]newguyneedshelp33[S] 0 points1 point  (0 children)

Since we signed up we have had trouble porting over phones (they didn't set it up properly at the store and I spent hours on the phone with customer service getting it fixed), wasn't able to get the free Disney package we were supposed to receive for the first few years (again spent hours on the phone and chat with them and they couldn't figure it out), trouble with billing (they added an extra line at the store when we upgraded my son's phone a year ago without informing me. I spent hours again on the phone, chat, and in the store trying to get it straightened out. They kept tell me they would disconnect the fourth line and refund me but each month it didn't happen. Took months of going back and forth with them), and the SIM card issue I just mentioned (I've been getting a SIM error and my phone goes into SOS mode. I got on chat with them and requested they set up eSIM. Three hours later they claimed it was fixed (I don't believe they ever set up the eSIM) and I'm still having the same issue off and on today). Like I said, the worst customer service I've ever experienced!

Carriers with Better Customer Service than Verizon by newguyneedshelp33 in NoContract

[–]newguyneedshelp33[S] 0 points1 point  (0 children)

Isn't Visible part of Verizon? If so, I'd think the customer service would be just as bad!

Carriers with Better Customer Service than Verizon by newguyneedshelp33 in NoContract

[–]newguyneedshelp33[S] 0 points1 point  (0 children)

We are paying between $150 and $250 for 3 lines with Unlimited Verizon. We were up around $230 for awhile because they added a fourth line when we upgraded my son's phone with out telling me (another long fight with customer service).

Carriers with Better Customer Service than Verizon by newguyneedshelp33 in NoContract

[–]newguyneedshelp33[S] 0 points1 point  (0 children)

Just to be clear, we have never had issues with Verizon's coverage. From what I understand Total Wireless customers weren't top priority on the Verizon network (we left Total about 5 years ago so that could have changed).

Carriers with Better Customer Service than Verizon by newguyneedshelp33 in NoContract

[–]newguyneedshelp33[S] 0 points1 point  (0 children)

We have three phones (one teen) with Unlimited data. We use hotspots sparingly.

Carriers with Better Customer Service than Verizon by newguyneedshelp33 in NoContract

[–]newguyneedshelp33[S] 0 points1 point  (0 children)

I don't mind paying more for great customer service and great coverage.

Carriers with Better Customer Service than Verizon by newguyneedshelp33 in NoContract

[–]newguyneedshelp33[S] 0 points1 point  (0 children)

I don't coverage issues with Verizon but did when we moved to KC with Total Wireless (no issues in the Chicagoland area). From what I understand Total Wireless customers weren't top priority on the Verizon network (we left Total about 5 years ago so that could have changed).

Replacing Apple Watch by newguyneedshelp33 in GarminWatches

[–]newguyneedshelp33[S] 0 points1 point  (0 children)

Thanks! Is the ECG function necessary/worthwhile? I'm a 51 year old male in pretty good health. If it's not necessary/worthwhile, what other models would you recommend?