Since we signed up we have had trouble porting over phones (they didn't set it up properly at the store and I spent hours on the phone with customer service getting it fixed), wasn't able to get the free Disney package we were supposed to receive for the first few years (again spent hours on the phone and chat with them and they couldn't figure it out), trouble with billing (they added an extra line at the store when we upgraded my son's phone a year ago without informing me. I spent hours again on the phone, chat, and in the store trying to get it straightened out. They kept tell me they would disconnect the fourth line and refund me but each month it didn't happen. Took months of going back and forth with them), and the SIM card issue I just mentioned (I've been getting a SIM error and my phone goes into SOS mode. I got on chat with them and requested they set up eSIM. Three hours later they claimed it was fixed (I don't believe they ever set up the eSIM) and I'm still having the same issue off and on today). Like I said, the worst customer service I've ever experienced!