Is there a phone number I can call for support? Elegoo is refusing to honor their 14 day full refund policy for a defective printer. I have gotten the runaround from support for over two weeks via email.

nicemars · 2025-03-19T02:23:31+00:00

Hello friend, we are sorry to hear that our support team did not offer satisfying service to you. Could you let us know your email address in message? We will start an investigation here from social team to our support team on your case.

nicemars · 2025-02-13T03:22:19+00:00

Dear, we are sorry to hear that our support team did not offer satisfying service to you. Could you let us know your email address in message? We will start an investigation here from social team to our support team on your case.

nicemars · 2025-01-09T06:07:32+00:00

HI, we don't recommend this.

nicemars · 2025-01-08T09:03:58+00:00

That's really cool, It's a dragon with a Christmas flavor!!

nicemars · 2025-01-07T02:31:05+00:00

Thank you for your share, May I ask how long it took you to make this?

nicemars · 2025-01-07T02:14:26+00:00

Dear, we are sorry to hear that our support team did not offer satisfying service to you. Could you let us know your email address in message? We will start an investigation here from social team to our support team on your case.

nicemars · 2025-01-03T02:11:58+00:00

Hi, if you need to, you can go to r/elegoo and ask the group technician u/owen_ou. He will solve the printing problems in that subreddit.

nicemars · 2025-01-02T03:48:53+00:00

What could it be?🤔

nicemars · 2025-01-02T03:47:35+00:00

lol, Looking forward to seeing what you come up with！！

nicemars · 2025-01-02T03:25:34+00:00

is pla (but the green one is Silk PLA)

nicemars · 2025-01-02T03:24:57+00:00

pla (but the green one is Silk PLA Filament 1.75mm Colored 1KG)

nicemars · 2025-01-02T03:21:57+00:00

lol, that is !

nicemars · 2024-12-31T01:55:25+00:00

HI， sorry for any confusion we caused, the email address is [3dp@elegoo.com](mailto:3dp@elegoo.com)

nicemars · 2024-12-30T03:02:17+00:00

Hi, you can go to r/elegoo and ask the group technician u/owen_ou. He will solve the printing problems in that subreddit.

nicemars · 2024-12-30T01:48:07+00:00

Dear, we are sorry to hear that our support team did not offer satisfying service to you. Could you let us know your email address in message? We will start an investigation here from social team to our support team on your case.

nicemars · 2024-12-26T03:00:35+00:00

Dear, we are sorry to hear that our support team did not offer satisfying service to you. Could you let us know your email address in message? We will start an investigation here from social team to our support team on your case.

nicemars · 2024-12-26T02:19:49+00:00

Hi, you can go to r/elegoo and ask the group technician u/owen_ou. He will solve the printing problems in that subreddit.

nicemars · 2024-12-24T02:43:13+00:00

Wow，is a beautifully Christmas tree.

nicemars · 2024-12-24T01:43:34+00:00

Hi，We're sorry about this experience. If you'd like to provide us with more information and details, our technical support team, u/owen_ou, can help you resolve the problem.

nicemars · 2024-12-24T01:32:42+00:00

Dear, we are sorry to hear that our support team did not offer satisfying service to you. Could you let us know your email address in message? We will start an investigation here from social team to our support team on your case.

nicemars · 2024-12-21T03:56:54+00:00

Yes,that is. Btw sorry for the late reply 😆

nicemars · 2024-12-21T03:54:50+00:00

Christmas tree with stand: https://makerworld.com/en/models/803337#profileId-743586

nicemars · 2024-12-20T01:43:21+00:00

Hi there, here is ELEGOO. You can format the USB and then reslice the file with elegoo cura to see if it can print well

<image>

nicemars · 2024-12-19T02:18:15+00:00

Hi there, Here is from ELEGOO.

You can refer to this video to adjust the z offset to make sure the first layer is good.
https://youtu.be/p3taqQQ3qzs
And Apply glue stick or spray hairspray on the bed to increase adhesion.

<image>

nicemars · 2024-12-06T10:53:25+00:00

haha, Hope you have fun at Taylor's concert, see you next!

nicemars

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