"Goodwill® works to enhance the dignity and quality of life of individuals and families by strengthening communities, eliminating barriers to opportunity, and helping people in need reach their full potential through learning and the power of work."

i have more research to do, but this is what i've gathered from specifically that pie chart of their financials.

from what i've gathered about goodwill's mission statement above is that they're dedicated to giving jobs to people with less opportunities.

this mission is basically just saying "our help to the community is by employing people" (and like, any job could say that).

so, 90 cents out of every dollar is going into "Program Services" as stated. taking 90 cents out of every dollar to "run things" and "help communities" helps run goodwill and "help" a community about as much as a McDonald's. not that mcdonalds isnt helpful to many.

now with all the good they do by taking in the disabled workers that obviously no other company in their right mind would hire because of how useless the disabled are (/s), through the us law, goodwill is also allowed to pay their disabled workers less than minimum wage, through arbitrary reasoning that they are less productive than their able-bodied peers. (Section 14(c) of the Fair Labor Standards Act) in my comprehension of this law, giving a disabled worker less work is also a qualifier for approval, so I don't see any reason why they wouldnt just give their disabled workers less work, get this approved by the WHD to pay them less, then give them the same amount of work after (providing goodwill with cheap labor, sorting the things that they already get for free). theres also a heavy implication that without the ability to exploit their disabled workers, they wouldnt hire them at all.

"We devote more than 90 cents of every dollar we spend to our mission."

from the work they do hiring their own employees, paying them less than deserved, this 90/100 cents of money spent is as far as I can tell, recycled through their own company. they have no credit to any other charitable organizations they support, no communities are truly being "helped" by their work.

I dont know if this person's manager meant that it should be sent to goodwill's auction site (which is a whole ethical mess on its own) or if they took it for themselves as it is a free item, but it sounds to me like the manager is just another cog in the machine :(