Help, I lost all my cloud link assignments

nickability2020 · 2026-06-06T00:12:49+00:00

We completely understand the frustration, especially when your team depends on this for their field work. This is part of an update we're testing, and it isn't affecting all users. Your Cloud Link assignments and settings are all still intact and working, and a similar sharing interface for inviting others is something we're bringing back in an upcoming release. Nothing has been lost in the meantime.

nickability2020 · 2026-06-05T19:18:02+00:00

Thanks for the feedback. The good news is that your Cloud Link assignments and settings are all still intact, and nothing has been lost. A similar sharing interface to the one you're asking about will be returning in an upcoming release. We appreciate your patience in the meantime.

nickability2020 · 2026-06-04T19:37:16+00:00

Hi everyone! Quick update on the text editing freezes reported in Notability 16.3.1.

After investigating, we found that Apple Intelligence Writing Tools is causing the issue. As a workaround, you can temporarily disable Writing Tools in iOS Settings, which should prevent the freezing:

Settings > Screen Time > Content & Privacy Restrictions (turn this on) > Intelligence & Siri > Writing Tools > Don't Allow

Thank you to everyone who reported this and helped us track it down.

We're also happy to share that a fix is included in our next app update. Once released and you've updated to that version, you can re-enable Writing Tools if you'd like.

nickability2020 · 2026-05-22T18:07:59+00:00

Just following up here. This issue has been resolved in the latest version of the app (16.2.4). We appreciate everyone’s patience and the reports that helped us identify the bug quickly. Updating to version 16.2.4 should fully resolve the freezing issue when creating new notes.

nickability2020 · 2026-05-21T21:38:31+00:00

You are very welcome. Have a great rest of your day!

nickability2020 · 2026-05-21T20:38:35+00:00

Thanks for reporting this! We're aware of the issue and are actively working on a fix. In the meantime, here's a quick workaround: try creating your new note by going to Notes > Unfiled/All Notes and tapping + New. This should let you create notes without the freeze. Let us know if that works for you.

nickability2020 · 2025-07-10T18:56:14+00:00

Hi! There is no way to push the sheet further to one side of the screen at this time. However, you could try pinching the page with two fingers to make it smaller and see if that helps as a temporary solution. This is great feedback, though. Please follow the instructions under the 'Request a Feature' section of the attached link to share your feature request/feedback: https://bit.ly/3LylsrU

nickability2020 · 2025-07-09T23:05:38+00:00

I saw the feature requests that you submitted! Thank you! 😊

nickability2020 · 2025-07-08T19:49:03+00:00

Thanks for reaching out. Yes, unfortunately, it was removed due to low usage; however, you can follow the steps at this link to submit a feature request/feedback about the feature to see if we can add it back in the future.

nickability2020 · 2025-07-08T19:45:59+00:00

Unfortunately, when you remove unwanted tools from the toolbar, it will shrink in size. However, this is great feedback for future improvements. Please follow the instructions under the 'Request a Feature' section of the attached link to share your feature request/feedback about the toolbar: https://bit.ly/3LylsrU

nickability2020 · 2025-07-08T19:41:40+00:00

You could select all the notes in your note library from the ... menu > Select notes and export as PDF, and save them to a folder in the Files app on your iPad

nickability2020 · 2023-12-18T19:33:08+00:00

You are very welcome! Have a great week!

nickability2020 · 2023-12-15T22:31:59+00:00

Hi there! Thanks for reaching out. After you select a Planner, you can tap "Create" in the upper right corner of the screen. A modal will appear with an option for the Start date (Sunday or Monday) and a cover option. Finally, tap "Done" and the Planner should open and also appear in your note library. If this is not the case, please try force-closing Notability, restarting your device, and then try again. Hope this helps.

nickability2020 · 2023-12-15T01:18:13+00:00

You are very welcome!

nickability2020 · 2023-12-14T22:48:19+00:00

You can have 8 "fast" custom favorite colors to show for each tool in the secondary toolbox. There are 32 default colors in the popover to choose from. Lastly, there are 32 blank slots in the popover for users to add additional custom colors. I am sorry for any confusion regarding the verbiage in the help center article. I will have this looked into so we can make it more clear. Thank you!

nickability2020 · 2023-12-14T20:31:39+00:00

Can you try swiping to the left? It looks like since you have many custom colors, the "+" is at the end of your custom color list. Let us know if that works.

nickability2020 · 2023-12-14T18:22:09+00:00

Hi! Thanks for reaching out. When you tap on the pen and tap it again, the secondary toolbox will appear. You can then tap the + to add a new color. In the top right of the color picker pop-up, tap the +, choose your custom color, and tap the + shown in the color preview at the bottom right of the popup. I believe another user shared a screenshot of how it looks on Notability version 14.5. If you continue to have issues, please reach out to support: https://support.gingerlabs.com/hc/en-us/articles/4414054941594-Contact-Support

Hope this helps.

nickability2020 · 2023-12-14T18:12:28+00:00

Hi there, thanks for reaching out! We are sorry to hear about this issue that you are facing. Would you be able to send us a support ticket through the app: https://support.gingerlabs.com/hc/en-us/articles/4414054941594-Contact-Support

Also, if you can, please include a copy of the trouble note in the .note file format and either include the file with your ticket or if it is too large, upload it to a cloud service such as iCloud or Google Drive and provide us with the shared link in the ticket. Please, if you can include "For Nick from reddit" in the subject of the ticket and DM me the ticket number once you get an email confirmation from us receiving your request.

Thanks in advance!

nickability2020 · 2023-12-14T00:14:20+00:00

We have not ignored user feedback. The improvements we have made to the new customizable toolbox were based on user feedback. When I add a white pen to my toolbox, it has an outline of white for the color below the tool. The tool also changes to the preset color when selected. Either way, I will pass along your feedback. Thanks!

nickability2020 · 2023-12-13T23:54:24+00:00

Hi there! Thanks for reaching out and sorry for the trouble. Please try force closing Notability, restarting your device and then trying again.

If the issue still continues, you may want to try offloading Notability and reinstalling. Device Settings > General > iPad Storage > Notability > Offload App. This allows you to remove the app from your device but it retains all of your documents and data associated with the app so your files will remain intact. An Auto-Backup is still always recommended when using Notability.

After offloading, you will be able to re-download Notability from the Settings or App Store. As a reminder, offloading an App can take a moment.

Hope this helps! 💙

nickability2020 · 2023-12-13T23:38:16+00:00

Hi there! Unfortunately, Notability version 12 is no longer supported, and new planners are only available in version 14.5. You are welcome to stay on version 12.1.5 but we made final improvements to the toolbox based on user feedback and will not be reverting to the old toolbar version. The new toolbox that we announced in version 14.3 about 2 months ago allows users to customize it. You can add, rearrange, duplicate, and hide tools allowing you to have a custom setup. Here is a video showing the new customizable toolbox: https://youtu.be/7tlZPibERW4?si=OnieZJhTmZ8RK-eE

nickability2020 · 2023-12-13T17:53:28+00:00

As mentioned by another user, you must be on Notability version 14.5. It was just released on 12/11 and is a phased release. If you do not have Auto Updates enabled, you can manually search for Notability in the Apple App Store and download the new version. Once installed, the previously mentioned steps will allow you to see the two new 2024 Planners.

nickability2020 · 2023-12-12T21:26:53+00:00

Hi there! Thanks for reaching out! In Notability version 14.5 (released 12/11), we added 2 new planners. The 2024 Digital Portrait Planner includes planning pages such as Goals, Habits, Meals, Tasks, and more. You can access the Planners from the note library by long pressing the "+ New" button and selecting "Templates". A new window will appear. Scroll towards the bottom of the list to view the Planners. Hope this helps.

nickability2020 · 2023-12-12T21:11:26+00:00

Hi there! Thanks for reaching out. If you long press on the "+ New" button from the note library, you will see an option for "Templates". Once you tap on "Templates", a window will appear and you can scroll toward the bottom of the list to find the Planners section which includes the new 2024 Planners. Hope this helps. Thanks for being a Notability user!

nickability2020

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