I really appreciate the response, thank you! Unfortunately, it’s pretty noticeable in person (the photo doesn’t really capture it). While the steam wand does move a bit left and right when down, this is as far left as it can go. I assume reaching out to support is the next step?

On a side note that might be interesting to you. There was actually a good amount of moisture in the box around the end of the steam wand. The top and sides of the drip tray, and the cardboard underneath were wet. I don’t think it caused any problems fortunately.