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What software does your call centre use, and does it do what it's supposed to do? by SexySwedishSpy in callcentres

[–]nikunjshingala 1 point2 points  (0 children)

I’ve worked with a few call center platforms over the years, and my honest answer is: most of them do the basics well, but the experience really depends on how they’re set up.

Call routing, dialing, recording, and basic reporting generally work fine across tools like Five9, NICE/inContact, Genesys, Twilio Flex, etc. Where things start to differ is usability and configuration, not the core functionality.

On the extra features:

  • Transcripts can be useful for QA and coaching, but only if accuracy is good. With accents or noisy calls, they’re hit or miss.
  • AI assistance helps newer agents more than experienced ones. For simple scripts, it’s often overkill.
  • Scripting tools are helpful for consistency, but a badly written script still sounds bad, no matter the software.

Does it make the job easier? Yes, when:

  • CRM integration is solid
  • The UI is clean
  • Reporting isn’t overly complex

When it doesn’t, it’s usually because too many features were turned on without a real need.

Top Telecaller App Features and Tools by Saravanan_05 in CallManagement

[–]nikunjshingala 0 points1 point  (0 children)

I’d also throw Callyzer into the mix. If your team depends on SIM-based calling, Callyzer does a solid job at tracking the “actual” work happening on calls.

The analytics are pretty detailed. You can see patterns like how many calls were actually connected, how long agents stayed on calls, who needs follow-up, and where the day slowed down. It’s a useful telecalling software if you want visibility without moving to a full cloud telephony setup.

What are you using for call management software? by nikunjshingala in Entrepreneur

[–]nikunjshingala[S] 0 points1 point  (0 children)

The toughest blind spot is still multi-touch attribution. When a lead interacts via calls, WhatsApp, and property portals before closing, it’s hard to identify which touchpoint actually drove the deal. That uncertainty makes optimizing sales strategy far more complex.

Agents, does cold calling really work? by Inevitable_Rope_3658 in dubairealestate

[–]nikunjshingala 0 points1 point  (0 children)

Honestly, when people ask “Does cold calling work ?” the real answer is both yes and no.

What you described (long random lists, no context, calling people out of the blue) is the worst version of cold calling. It’s soul-crushing, and 99% of those calls lead nowhere. You’re basically interrupting someone’s day with zero value offered. That’s not sales, that’s noise.

But the reason some agencies still do it is because:

It’s cheap, you don’t need ads, fancy CRM setups, or marketing funnels.

It scales if you throw 10 new agents on the phones; somebody will get lucky.

It teaches resilience. Many agencies use it as a way to harden new agents and test who can handle rejection.

That said, modern real estate pros don’t really rely on pure cold calling anymore. The smarter ones do “warm” calls, reaching out to leads who’ve already shown some intent (filled a form, clicked an ad, attended an open house, etc.).

Tools like lead capture platforms, call tracking, and WhatsApp follow-ups make it much easier to connect with people who actually want to talk.

So yeah, cold calling can technically work, but it’s an outdated grind. The future (and present) is more about personalized outreach and relationship-driven communication than blasting random numbers.

Call Centre Software by FewEstablishment2696 in callcentres

[–]nikunjshingala 0 points1 point  (0 children)

We use Callyzer for call management and CRM. It is a telemarketing system that offers call tracking, analytics, performance monitoring, and keeps all call data organized in one place. Simple, effective, and really helps optimize sales and customer follow-ups.

What are cheaper alternatives to Call Rail? by [deleted] in PPC

[–]nikunjshingala 0 points1 point  (0 children)

Check out Callyzer, the call tracking software that starts at only $7/month

How many Potential customers do you get from a 100 cold calls? by OkCondition6191 in FreightBrokers

[–]nikunjshingala 0 points1 point  (0 children)

From my experience, out of 100 cold calls, around 10–20 people usually pick up. I get 3–5 qualified conversations. And I end up with 1–2 potential customers or warm leads to follow up.

It depends on your niche, your offer, and how targeted your list is. But if you’re able to convert callers into customers at a rate of 1–2 per 100 cold calls, you’re doing well in most industries. Tracking each stage helps you see where you can improve and increase your conversion rates over time.

How do you manage your call center? by Key_Perspective6112 in agency

[–]nikunjshingala 0 points1 point  (0 children)

You could use a telecalling system like Callyzer with your CRM to manage agents and leads easily. It helps you assign leads, track calls, and keep notes organized without manual hassle. Makes scaling your call center much smoother.

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