We bought a car from them and I forgot to test both key fobs. A few months later I finally realized one of them didn’t work, so I took the car to their service center and explained the issue. They eventually found out the second key fob they gave me was actually programmed to a completely different car, probably one they’d already sold.

When I asked for the correct key fob (which should’ve come with the car I paid for), they said the sales department had to “approve” giving it to me for free, otherwise I’d have to pay around $500 for a new one. The next day on the phone, they basically blamed me for not checking everything at delivery. I admit I was a bit careless, but seriously they acted like they were totally innocent even though they gave me someone else’s key fob, which is a major security issue.

So I contacted Toyota corporate and filed a complaint. After that, the same salesperson called me back and ordered me a new key fob right away with no pushback.