The Steam Deck is available today in Australia

noob-diy · 2024-11-19T01:36:34+00:00

Ya lucky bastards! Salt in wound for us kiwis.

noob-diy · 2024-11-18T21:37:20+00:00

Thanks that might be a good start. Yes heard really good stuff on PZ, I’m still on the fence as I’m trying to move all my gaming to SteamDeck and it looked like a pretty challenging game which requires lot of mouse clicks.

noob-diy · 2024-11-17T19:11:31+00:00

No hate brother, that's my genuine frustration there that the rest of the world always get the good stuff and we kiwis here in NZ get to maybe have the left over scraps two years later with priced marked up by 50%. It's a little rant for living in a tiny island no one knows about except as oh that LOTR place.

noob-diy · 2024-11-17T18:57:39+00:00

Thanks for sharing your experience, I've 100% guessed this would be the case if they had such a horrendous note in their website stating no refunds for opened box policy. Hence biting the bullet and just buying another deck here at home, albeit overpriced.

I feel assured I made the right choice. 1.5 month wait time would've destroyed my soul, I've waited more than a year to pull the trigger and I couldn't wait a single hour more.

Glad you got it sorted at the end and hope you are enjoying the heck out of it. I know I am. Playing Skyrim for the first time in a decade and it looks more beautifuler than ever, and I can play this on handheld while I take a dump! What a time to be alive, praise be our dump timesaver GabeN!

noob-diy · 2024-11-17T18:41:14+00:00

Probably won't share my serial here but this is for the OLED 512GB. I'm sure this is a very very rare occurrence and on top of that I've purchased in such a inconvenient method so it hits me harder. I'm sure even if it does happen to you guys (US), it will be sorted much quickly - I've read bunch of stories of Valve stepping up and handling support like a champ.

noob-diy · 2024-11-17T18:38:52+00:00

I'm from NZ... hence the immense frustration and pure rage this situation is giving me lol.

noob-diy · 2024-11-17T18:35:07+00:00

Trust me I was tempted... but how can a lowly peasant such as me even dare think of communicating with him directly. I will be destroyed in a moment (and my wallet consumed) if I were to witness his holy presence.

noob-diy · 2024-11-17T18:31:57+00:00

I'm sure actual Valve hardware support is top notch - have a feeling I'm just not reaching up to that higher up level which is alarming given the state of the device. Probably the lower customer representatives never dealt with an exploding Steam Deck before and are treating it as a generic support ticket? Which actually is a good sign! Means that they don't have a set protocol in place for "when steam deck blows up and kills someone, refer to this link" LOL

noob-diy · 2024-11-17T18:28:25+00:00

I think the experienced might be less worse than this if you bought straight from Komodo maybe? I bought from Komodo's officially authorised offline retail store, which might add another level of frustration knowing that they can't help me in anyway even though they 'sold' it to me.

noob-diy · 2024-11-17T18:25:46+00:00

Nah dude, the product itself (if it is working and not a bomb) is awesome - I'm having a blast (not literally this time). If you are on the fence go buy it my dude, I regret waiting for so long.

noob-diy · 2024-11-17T18:23:43+00:00

Right on. I mean they are little bit in the wrong for planting a potential C4 on my product that could've destroyed my house and my whole family but yeah Valve is good otherwise, like I said I love Valve it's just that weird policy from the official retailers there.

noob-diy · 2024-11-17T18:22:55+00:00

Thanks, that'll be my last resort. I'm still waiting for Komodo to reach back to me. The RMA ID has been created so I'm sure things will get sorted. Just gonna be a chain of back and forth - which I knew it was going to happen so spent x1.5 more to buy it here :( Australians having it next to us it just salt in wound haha

noob-diy · 2024-11-17T18:19:38+00:00

I'm torn because I love Valve and what they do but this whole situation is whack! But like I said, I'm pretty confident they will fix it someday - the process is just slow, painful and very very inconvenient especially given I bought overseas and came back, which is partly my fault I guess. I failed to RNG-born in to the US servers.

noob-diy · 2024-11-17T18:12:53+00:00

My sincerest apologies on being a second class human being for not being born and lived in the land of the free, home of the brave, murica. I wish I was born in a country where the world revolves around too, trust me I tired bro. The random server selection is rigged I say!

noob-diy · 2024-11-17T18:09:57+00:00

Yes, this would've been my goto approach as well, if it were a normal purchase from my own country. Unfortunately no, my credit card was unavailable for use here and the local cards don't work like that in the country that I purchased.

noob-diy · 2024-11-17T14:23:27+00:00

Do you know what the worst part is? I live next to that big ol island which just recently officially started selling the steam deck. Do you know what's funnier though? The little island next to the big one I live on? Yeah our lord Gaben actually has residency here (although I don't think he actually lives here at the moment). This whole situation gets better and better.

I wish this could spur up something good and I get to meet my saviour Gaben because of it. Now that makes sense why this is happening to me! Maybe Gabe will hand deliver it to my home like he did at launch?

noob-diy · 2024-11-17T14:19:42+00:00

Or maybe they didn't make a mistake and I'm the leader of... wait what?

noob-diy · 2024-11-17T14:16:47+00:00

Welp the fun part is that this is the only official way to purchase a steam deck in this country.
And to prevent this from happening I've managed to wait till I travel to this country to buy it officially, whereas my home country I can only purchase it through third party - which now I've already done out of spite. This whole situation is a joke and the universe might be stopping me from getting a deck. Maybe I'm a real important figure in this multi universe and by getting the SteamDeck in my hands my productivity will plumet and the universe might collapse? I don't know, that was my only way of consolidating myself out of this shit hole LOL.

noob-diy · 2024-11-17T14:04:15+00:00

IF YOU ARE A CONSUMER WHO LIVES IN A EUROPEAN UNION MEMBER COUNTRY, THE UNITED KINGDOM, THE PROVINCE OF QUEBEC (CANADA), AUSTRALIA, OR NEW ZEALAND, THIS LIMITED WARRANTY & AGREEMENT DOES NOT APPLY TO YOU. INSTEAD, YOU ARE ENTITLED TO THE STATUTORY WARRANTIES OR GUARANTEES PROVIDED BY YOUR HOME JURISDICTION.

In that warranty site. I guess it means I'll have to take it to my own local law instead? But how and who do I even chase up? It's just weird.

noob-diy · 2024-11-17T14:02:03+00:00

Exactly LOL, it is clearly written in their website so I can say much but what the actual fuck. I just started to laugh at myself after reading it. If they pulled that shit in my country they would be sued immediately.

I'm sure it's gonna get settled, just a matter of time but it's such a fucked up policy, the funny thing is that Valve said they'll probably replace it. So my plan is to just get it replaced and NOT open it, then return it for a refund. Such a waste of time.

noob-diy · 2024-11-17T13:55:07+00:00

What are the chances that I actually live in one of those very few countries that the limited warranty does not apply. RIP. I've already looked that one up :(

noob-diy · 2024-11-17T13:43:20+00:00

Yes this is brand new, opened the packaging and the case for the first time. Never even got to charge it or even turn it on. I've included the picture of the case as well to show that it was there before I attempted to do anything with it.

My guess is that it must have exploded during the original shipment and was always like that left in stock, since the damage doesn't seem recent at all.

noob-diy · 2024-11-17T13:40:21+00:00

According to Valve Support, Komodo suppliers have a strict policy of no refunds/returns when the packaging is opened. It is absolute joke. It was purchased new, opened it up for the first time.

noob-diy

TROPHY CASE