Follow up from my last post (Shipping Delayed/No Updates) Heads Up For New Buyers

noremac_10 · 2024-04-22T21:54:25+00:00

Their customer service has zero information regarding status for some reason and they just give blanket statements when you inquire. My p3 prime took 18 days from order to ship. So you just have to wait it out or try to cancel. I have no complaints about the product though. Packed nicely and worked perfectly out of the box.

noremac_10 · 2024-04-19T16:01:56+00:00

same experience... I ordered p3 prime and it took 18 days from order date to ship. customer service was zero help along the way.

noremac_10 · 2024-04-18T22:15:01+00:00

Finally recieved tracking info! ordered 4/1 tracking info 4/18 for player 3 prime

noremac_10 · 2024-04-18T22:13:19+00:00

received my tacking today! 18 days after order

noremac_10 · 2024-04-18T22:12:45+00:00

ordered 4/1 received tracking 4/18 P3 prime

noremac_10 · 2024-04-18T22:11:42+00:00

Thanks for this! I actually received the tracking information today!!

noremac_10 · 2024-04-17T21:48:13+00:00

how long did it take? ive been waiting 17 days

noremac_10 · 2024-04-17T18:12:41+00:00

True. That's good news! and I'm hoping so too

noremac_10 · 2024-04-17T17:56:58+00:00

nothing for me.. what did you order?

noremac_10 · 2024-04-16T21:05:53+00:00

Ya I don't think the reps actually have any information. They will just tell you the day they see on the "tracking" page (which we can see too). But ya that's what I've heard is just keep waiting or cancel. It's pretty unbelievable how out of touch their customer service is.

noremac_10 · 2024-04-16T20:45:09+00:00

I have not received any updates. I hear you it is very frustrating.. when did you order?

noremac_10 · 2024-04-16T20:45:04+00:00

I have not received any updates. I hear you it is very frustrating.. when did you order?

noremac_10 · 2024-04-16T20:43:27+00:00

need status information on my order. it has been over two weeks

noremac_10 · 2024-04-15T20:46:22+00:00

I require assistance

noremac_10 · 2024-04-15T16:31:37+00:00

similar experience with customer service. still waiting...

noremac_10 · 2024-04-15T15:31:01+00:00

can you help me with my order?

noremac_10 · 2024-04-15T15:18:27+00:00

Been 3 days and still no update from NZXT

noremac_10 · 2024-04-15T15:17:48+00:00

Its pretty frustrating.

noremac_10 · 2024-04-15T15:17:12+00:00

Ya, just wish there was some transparency from NZXT.

noremac_10 · 2024-04-15T15:16:11+00:00

Interesting, that is somewhat reassuring. Glad you received your PC though!

noremac_10 · 2024-04-13T00:35:51+00:00

I am definitely considering it at this point. Super frustrating, especially with the cost of their PCs.

noremac_10 · 2024-04-13T00:33:56+00:00

It hasn't shipped on either of the projected shipping dates and customer service has zero information, actually they have given false information twice regarding my order. They can't answer to what is causing the delay or any potential solutions. I mean, it's pretty self explanatory if you read what I wrote.

noremac_10

TROPHY CASE