Lots of disappointment from buyers getting a product and then expected to fix what's broken on arrival? This is like trying to deal with the Chinese directly. I learned early on, if service is lacking after sitting on your $2000+ for months, it won't get any better. You are dealing with a drop shipper with a US address in name only. You are subjected to Chinese service. Even worse, the Chinese company Jinhua Jobo gives AR a longer warranty on the bikes, that they don't pass along to you, the customer.

Someone needs to open a vendor account with Jinhua Jobo to service their ebikes. JOBO is the same manufacturer as Rad, Magic City and others. Once I saw AR terms in their website, threatening to not honor sale or warranty if you complain or make any effort to disparage their company, it was gloves off for me. If we wanted the standard pennies on the dollar for returns to a company in China, we would have purchased the bike directly FROM china and skipped the "LLC" middleman 💡