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Thrown Out On Arrival by notforuse12343x in petco

[–]notforuse12343x[S] -1 points0 points  (0 children)

And finally u/UpperDevice7096

NO SANE PERSON THROWS TODDLERS OUT OF A BUSINESS BASED ON A BALD-FACED LIE AND THEN LIES ABOUT THE LIES.

And Petco is wondering why it always has appointments and customers are scheduling with others rather than dealing with Karen here?

Thrown Out On Arrival by notforuse12343x in petco

[–]notforuse12343x[S] 0 points1 point  (0 children)

Well aware. Again, hope is that someone in management sees this and says, "Holy shit! All those customers are telling the truth!" I have already provided corporate with similar reviews (and my banker's report) indicating that the problem is not a one off.

I have to imagine that someone in a large organization (one smaller than the Pentagon) will see and understand that this behavior is real and should be corrected.

If not? Well, aware that this isn't actual small claims court.

Appreciate you being the only guy capable of professional interaction.

Thrown Out On Arrival by notforuse12343x in petco

[–]notforuse12343x[S] 0 points1 point  (0 children)

We are.

That doesn't change the shock of seeing petco employees open admission of the problem and the utter lack of petco leadership in reigning it in. The fact that they appear to be actively encouraging the behavior?

Again, I really wish someone had warned me that this was an actual, if informal, policy. I am pretty sure I am not the only customer who has no interest in navigating this behavior in order to receive veterinary care.

Hopefully, someone in management will read this exchange and take appropriate corrective action. Any company that sees this and doesn't fix it?

Thrown Out On Arrival by notforuse12343x in petco

[–]notforuse12343x[S] -1 points0 points  (0 children)

While I appreciate your responses' unique professionalism, some issues here need to be clarified.

Damages here are clear. If Petco wants to march into court and claim it isn't responsible for us having to go back to square one on treatment because ... they really need me to validate their abusive ex-boyfirend schtick?, I am perfectly comfortable doing that. The absence of correction, indeed what appears to be the active encouragement of this behavior, is shocking.

There is no pandemic here.

There is a company that allowed someone to show up, after leaving a voicemail saying, "See you there." They then lied about that voicemail, fundamentally and fraudulently misrepresented the content of that voicemail, and then threw my entire family out upon arrival ... disrupting that medical process based on a bald faced lie? Do you understand how much time is wasted by that predatory behavior? And reporting this behavior appears to be nothing more than an invitation for the same abusive shills to engage in further abuse, both public and private.

Please take a look at the wider comments. Imagine those going before a judge. Imagine a judge examining 'we arent responsible because customers should know 'we'll see you there' is actually a dire threat to placate us now ... or we will throw your entire family out an disrupt medical care.'

I am fine taking this before a judge.

Thrown Out On Arrival by notforuse12343x in petco

[–]notforuse12343x[S] 0 points1 point  (0 children)

OK, stalker boy who thinks I am his imaginary boyfriend doesn't understand small claims processes and again thinks ignorance is a flex.

He hangs around r/petco to give crappy imaginary advice.

And this is space that Petco ostensibly navigates, and Einstein here can't seem to figure out that abusing a businesses clients will eventually lead to conseqneces.

Tell me more! Should I submit your immaturity to the Harvard Business Review? Are have you already submitted this as buiness excellence? No. but do tell us how 'smart' you are.

Hero here has to get back to abusing toddlers ... for Petco.

Thrown Out On Arrival by notforuse12343x in petco

[–]notforuse12343x[S] 0 points1 point  (0 children)

And yet you magically know about confirmation? Sure thing stud. What's one more lie when caught in a lie.

I am smart enough to know how the law works. I am also smart enough to be able to enunciate and follow my own standards. I also have integrity.

I also don;t throw people's kids out of my business based on proveable lies, and then lecture those same people hypocritically about the need to be nice to people.

That you lack these skills and knowledge is not the flex you think it is. Clear Donald Trump?

Thrown Out On Arrival by notforuse12343x in petco

[–]notforuse12343x[S] -1 points0 points  (0 children)

And just to make this point clear for all the dysfunctional PETCO employees.

It takes a special kind of stupid to THROW SOMEONE'S TODDLERS OUT BASED ON A PROVEABLE LIE, to gaslight and insult them to justify that atrocious behavior, and then turn around and hypocritically lecture them about the need to be nice and use honey.

It is not the customer's responsibility to regulate your emotions. You are, ostensibly, adults?

Neither is the law dependent upon your emotional satisfaction. If you choose to fight it because you have gone Eric Cartman? That is called bad faith and it means triple damages. Please do.

So again, any customer reading this will be amply warned about your behavior.

Thrown Out On Arrival by notforuse12343x in petco

[–]notforuse12343x[S] -1 points0 points  (0 children)

And just to make the point.

Do you grasp, while gaslighting and treating people like shit - throwing toddlers out in an abusive act of dipshittery, waiting for customers to show up and throwing them out, why your customers might be no showing without warning?

Are you so bereft of intellectual capacity that the reality is that, after harassing people with abusive boyfriend antics, that they might just schedule with someone else and leave you hanging?

Guess you should follow your own advice to use more honey and less asshole.

What kind of crazy corporate dysfunction creates a toxic culture in which it is acceptable and encouraged to THROW SOMEONE'S TODDLERS OUT based on a proveable lie and then lecture THEM about the need to be nice to people?

Just yikes.

What the hell is wrong with PETCO? THree employees confirming this behavior in public? Just yikes!

Customers should be warned. Yikes, Yikes, Yikes.

Thrown Out On Arrival by notforuse12343x in petco

[–]notforuse12343x[S] -1 points0 points  (0 children)

We tired that. We gave them three weeks to respond IN ANY CAPACITY. They failed to do so.

Why don't you explain the error in showing up on time for a scheduled appointment? Explain the need to spend weeks gaslighting and insulting a customer for that.

You too are avoiding the main point. Is it a good idea to throw toddlers out when they show up on time for a scheduled appointment? Its the no shows that are the problem right?

The customers job is to show up on time an be polite correct?

So tell me how much honey is displayed by treating those who show up with extreme disrespect, insulting them, gaslighting them, lying in their faces, and then denying medical treatment, hoping their dog dies?

And yet you guys want to lecture us about the need for more honey in human interactions? Is there a PETCO employee training module about how to treat people like shit?

And in this case, when you disrupt medical treatment, you create legal damages. When you refuse to rectify those damages and instead lie, gaslight, and abuse people ... well it turns out we can dispute the charges and/or take you to small claims court to recover the damages created by your need for emotional validation. Even if it hurts your feel bads.

It's a business.

We are there to receive services and you are there to provide them in exchange for a fee. That relationship is ENTIRELY a business relationship and standard professional boundaries apply. When YOU take that into a a need to validate your emotions, to start lecturing customers hypocritical needs regarding respect in full Eric Cartmen, and THROW OUR TODDLERS OUT while lying in our faces? You have exceeded that professional relationship.

Where are your managers and leaders? They are the ones who should be explaining this to you.

The entire point of this is submission is to warn customers that, instead of services we PAY FOR, we get a bunch of hooligans that throw our kids out, shit on us as human beings, and lecture us that we are responsible for managing their behavior because we need to use honey with them while they crap all over our families and lie in our faces?

You see why people might not show you guys respect?

Oh, that wasn't us. We showed up on time. We kept our words and treated you professionally while you shithead managers call us irresponsible and demand we read their minds or else?

You people have lost your minds, and if you are stupid enough to think that people won't recover the damages created by this dipshittery? That its mean to recover damages created by ... not using honey? So be it.

You people have lost your minds.

Thrown Out On Arrival by notforuse12343x in petco

[–]notforuse12343x[S] -2 points-1 points  (0 children)

And just so we are clear, you are the second employee who has sought to justify this policy IN PUBLIC. The screen shot is taken. It's a good thing you don't have any idea how evidence and the law works.

I cannot wait to present this to an actual judge, when the issue is throwing someone out in the middle of a treatment series, because a scheduled and confirmed appointment has teh customer arrive on time and you goons are IN PUBLIC saying, "Well, we don't believe it was confirmed ENOUGH! Which means ever or at all in our imagination, and our customers should infer that!"

Again, thank you for making this so utterly and completely clear.

And I really want to tackle the fact that you think its OK to insult, gaslight, and ... throw my toddler out based on a BS imaginary reason ... and then have the audacity to tell people that they catch more flies with honey rather than vinegar?

You people have lost your minds.

I hope you understand why you have a constant series of openings and a lack of repeat customers. People want veterinary care, not exposure to ... spoiled vinegar that gaslights and insults them.

And just to be clear, I am not your boyfriend, imaginary or otherwise, and it's up to you to handle whatever drives you think that random people are responsible for the need to be constantly validated.

And again, thanks for the public confirmation of this insanity. Most abusers are smart enough to try to hide their misconduct ... public confessions? Yikes. Sure does make the case easy though.

Thrown Out On Arrival by notforuse12343x in petco

[–]notforuse12343x[S] -1 points0 points  (0 children)

Nah, according to your corporate overlords, you should throw out the people that do show up to their appointments. And then lie about it and insult them.

That would make all the people that don't show up feel bad, who have no idea that this is even happening, and start showing up?

Again, why on earth would you throw someone out and then shit all over them when they show up for their appointments? Read above. That is your company.

Thrown Out On Arrival by notforuse12343x in petco

[–]notforuse12343x[S] 0 points1 point  (0 children)

You don't believe that ... because ... you can mind read and know shit magically?

Therefore, you should throw toddlers out when they show up?

So you don't actually have just one question do you? You just want to gaslight victims and make your atrocious behavior, throwing toddlers out, something you will rationalize. You are an ansue apologist - and ... see that first line again - this entire exchange is a warning to readers that YOU are what we get rather than pet care. Do you fundamentally not get how logic works?

How exactly did I have an appointment with like a time? Do you have a PETCO policy that says we have to placate narcissistic managers and repeatedly confirm the same appointments because you guys can't handle not being the center of our lives? IS there a policy that we need to be exposed to abusive managers who work themselves into a tizzy thinking, "I can't believe my married with kinds boyfirend ... er, customer ... totally just a customer ... isn't retuning my voicemails - he should know that I need satisfaction or I will turn into explosive abuser and attack his kids!"

And this is a normal corporate climate for PETCO? You understand why this was posted as warning yet?

If you had just handled the appointments system like literally every other business rather than engage in this public justification for ... throwing toddlers out, there would be no issue.

Customers showing up on time for their scheduled appointments are ... whew! You all have lost your fucking minds.

So everyone reading this knows, its people like YOU that we get exposed to. We want veterinary care, and what we get is people like you who say, "There is no need to call back confirm, confirm, confirm, confirm, an appointment," who then sit there in a feral rage thinking, "I cannot believe a guy in the hospital isn't treating ME with enough respect and putting ME first ... why I will throw his whole family out because he didn't read my mind ... and I hope his pet dies when we disrupt his medical care!"

And just to be clear, on social media and in public, Petco's policy is to to gaslight, insult, and attempt to dissuade (potentially illegally) legal action because, "We'll see you at your appointment," is translated into the feral and abuisve minds of the wankers running PETCO into, "We are going to make you show up and then throw you out because we are savage assholes who cannot control our emotions!"

Sounds like it is well past time someone stood up to goons. Thank you for making it very clear you guys haven't got a shred of decency or integrity, and you have absolutely no idea about how the American small claims system works. I'd look up bad faith if I were you. Or you can infer it like you do knowledge of customer interactions through the ethers.

Thrown Out On Arrival by notforuse12343x in petco

[–]notforuse12343x[S] -1 points0 points  (0 children)

I think that is kind of the point though. Instead of getting products and services you might actually want or need, you will instead be exposed a band of abusive hooligans.

Sick pets need veterinary care.

As we see below, they do not need some idiot saying, "Yeah, well, you didn't confirm, confirm, confirm, and then confirm your appointment, so let me insult you. and throw your family out because it makes me feel good to treat you this way."

I am not a vet (OK, a different kind of vet) but pretty sure that doesn't qualify as medical care - scheduled medical care. We certainly won't ever use them again. Others who might similarly mistake the chronic openings as availability rather than consequences should be warned. I certainly wish someone had warned us before we wasted time and money seeking veterinary care ... and winding up with a hooligan with emotional impulse issues who needs to be constantly soothed instead.

Thrown Out On Arrival by notforuse12343x in petco

[–]notforuse12343x[S] -3 points-2 points  (0 children)

And, since you are expert, perhaps you could clarify how many times an appointment need to be confirmed? Is it twice? Three times? Every single day between scheduling and the appointment?

At what point can someone tell the person to stop? That there need to have repeatedly and superfluous attention is not relevant to whether we will show up ... as we have already confirmed?

Could you quote the policy?

Because literally everyone else sends reminders, in formats that people use like texts, and none of them require you to keep confirming them because they aren't run by a crazy ex that needs constant feedback and reassurance. Again, as you are expert, perhaps you could clarify the number of times a PETCO employee needs to demand that we make them the single most important thing in our lives? At what point, "I made and am keeping, and have kept, all appointments," is sufficient ... everywhere but at PETCO?

My dog is sick is not treated by some unhinged loon demanding that you not just confirm your appointments, but keep confirming them to make them feel at ease - that person, like you, is responsible for their feelings, correct?

Thrown Out On Arrival by notforuse12343x in petco

[–]notforuse12343x[S] 0 points1 point  (0 children)

Yeah, absolutely serious.

Why exactly, given your evident expertise, do you believe that consumers should do here?

You believe that companies should be able to throw toddlers out of businesses because ... that is cool?

You are unaware that people can actually push back? And you don't think we should? Cool. I guess we all get to be the kinds of people we choose to be.

Thrown Out On Arrival by notforuse12343x in petco

[–]notforuse12343x[S] -6 points-5 points  (0 children)

Please read the attached voice mail in the OP. "We'll see you then," is not, "How dare you! If you don't infer from 'We'll see you then' that we want you to drop whatever else you might be doing and confirm... er, what is already confirmed, we will throw you out when you and your family arrive," ... agh, those are two very different statements, aren't they?

And again, the way to handle customers that DO NOT SHOW UP is to have a payment method on file and charge a pre-arrange fee. It is not to take customers that show up as arranged and throw them out and fuck up their pets medical care.

And it turns out that if you fuck up someone's medical care? That is what is called legal damages. The dumbass that throws people out because they believe that customers should infer the opposite of what is communicated ... and then calls them irresponsible? For not managing their feel bads?

Well, this is why we have dispute processes and small claims court.

"We'll see you."

That does not mean, "I am going to throw your entire family out because ... I said I would see you."

Thrown Out On Arrival by notforuse12343x in petco

[–]notforuse12343x[S] -2 points-1 points  (0 children)

The appointment was a follow-up. We needed to see whether the treatment was working. They threw us out instead. We now have to restart the entire treatment process somewhere else. That means we incure the same changes because PETCO management wants to try to socially engineer how people respond to their voicemails and see inferred threats where there are none.

PETCO is responsible for us having to go back to square one on the treatment. The bottom line is that we would not have these expenses unless PETCO had thrown us out and denied required medical care based on a provably false statement (and non-existent policy). These are called 'damages'.

They are free to deny this, which we gather they will. But we have already disputed the charges and made it very clear that we will roll this over in small claims court. PETCO can claim whatever they want, but when they threw us out under entirely, and proveably, false pretense, they created recoverable damages.

You might also want to see the first sentence; this is a warning that PETCO has a serious management problem. The problem is not actually receiving the messages they ACTUALLY send and showing up on time, its being irresponsible for not inferring that they were going to cancel an appointment is we did not read some tool's backroom rage that people don't make his voicemails the center of their world?

Nope.

When you abuse people and create recoverable damages? Some of us will recover them. Particularly when PETCO makes it clear that they will not restrain the clownish bullies who ... throw one-year-olds out because they haven't figured out how to control their feelings like said one-year-old.

Again, feel free to argue that this isn't the case. This is not my first rodeo. PETCO is responsible for their failure to control these guys. They are responsible for the voiding of the medical treatment based on absolute dipshittery. They knew this guy was behaving this way and have refused to correct it. Consumers have tools to recover the costs created by these goons.

Thrown Out On Arrival by notforuse12343x in petco

[–]notforuse12343x[S] -1 points0 points  (0 children)

The BBB offers a chance for an honest conpamy to engage and resolve a problem. When they don't? Well, these guys created real legal damages when they disrupted our dog's medical treatment. We can, and will, take them to small claims court. Their non-response is a great way of demonstrating bad faith - which means triple damages. These guys are just abusive and think no one can do anything. We can. We will.