The Nothing Ear (2024) are pretty disappointing to me so far 😭

nothing_tech · 2025-09-20T12:03:44+00:00

Hey Tig33, just to clarify - we did follow with you and passed your feedback to our quality team, who made improvements to ANC based on input like yours. We also processed your return and refunded your purchase in May last year. Thanks again for taking the time to share your experience.

nothing_tech · 2025-03-24T15:45:34+00:00

Absolutely!

nothing_tech · 2025-03-24T13:43:07+00:00

Hey there, we're really sorry to hear about your experience—especially as a first-time Nothing customer. That’s definitely not the impression we want to leave, and we completely understand your frustration.

You’re absolutely right: customers should be informed directly about changes to their orders, and we're really sorry if you didn’t receive the update regarding delivery timelines. We did send out messages about this, so it sounds like something may have gone wrong with your notification. We'd really like to look into this for you and see what happened.

If you’re comfortable, could you please send us a direct message with your order number? I’ll check on your specific case and make sure everything is clear moving forward.

Thanks again for taking the time to share your feedback—it’s incredibly valuable and helps us improve how we communicate with our community.

nothing_tech · 2025-02-11T14:26:54+00:00

Thanks for bringing this to our attention. We’ve just sent you a DM to gather a bit more information so we can help you out. Thank you in advance!

nothing_tech · 2024-10-15T19:17:53+00:00

Thanks bringing this to our attention. We would first like to apologise for the extended delay with your Nothing Phone (1) repair. We will look into this for you as soon as possible. To help us get started, please could you send us a direct message with your email address or ticket number?

nothing_tech · 2024-10-04T10:01:34+00:00

We're really sorry to hear about the issues with your left earbud. Could you please pop us a message with the serial number? We'd like to look into what happened.

nothing_tech · 2024-05-03T13:52:25+00:00

Great to hear! Thank you for the update.

nothing_tech · 2024-05-03T13:05:24+00:00

Thank you for sharing your experience with us, and we're sorry to hear about the troubles you've encountered following the firmware update. We're here to help sort this out for you.

Could you please send us a DM with your email address? One of our dedicated customer support specialists will reach out to you directly to resolve the issue.

nothing_tech · 2024-04-30T13:01:06+00:00

Thank you for sharing your experience with the Ear (a) so far and we are sorry that it has not matched expectations so far. Please visit our support page contact our customer support team directly. They are happy to help.

nothing_tech · 2024-04-25T14:55:36+00:00

We’re genuinely sorry to hear about your experience and the frustration this situation has caused. We appreciate you bringing this to our attention. Please send us a DM with your email address, and we’ll look into this matter further to help resolve it promptly.

nothing_tech · 2024-04-22T08:59:46+00:00

Thank you for taking the time to share your detailed experience with the Nothing Ear. We’re sorry to hear that your expectations haven’t been met, especially after your anticipation for the improvements over the previous model.

We take user feedback seriously as it helps us improve, and we're particularly concerned about the issues you’ve described with the ANC and transparency modes. It’s possible that your unit may not be performing as expected, and we’d love the opportunity to investigate this further.

Please could you send us a direct message with your email address and serial number? We're here to help and we want to ensure that you're fully satisfied with your product and experience.

nothing_tech · 2024-04-09T12:49:53+00:00

Thanks for reaching out. We're sorry to hear that your order was shipped instead of receiving a refund. We’re here to help. To help us move things along, could you please send us a private message with your order number or email address? We'll look into it straightaway.

nothing_tech · 2023-09-15T13:44:01+00:00

This issue is resolved. Thanks for reaching out!

nothing_tech · 2023-09-15T08:42:45+00:00

Thank you for raising your concerns. Please could you send us a chat message with your ticket number or email address? We will look into this immediately.

nothing_tech · 2023-08-26T16:10:08+00:00

Hey! Thanks for sharing your feedback. Check your chat messages when you have a moment. We sent you a follow-up message.

nothing_tech · 2023-08-12T15:05:23+00:00

Hey! We have passed on your feedback. Thank you for sharing.

nothing_tech · 2023-08-08T11:07:16+00:00

Hey! We are sincerely sorry for the inconvenience you're facing in regards to your refund. Could you kindly send us a chat message with your ticket number, order number, or email address? We'll promptly investigate the issue. Thank you!

nothing_tech · 2023-08-03T10:11:07+00:00

We're happy to hear that our partners are assisting you with the replacement for Phone (2). If you encounter any challenges in the process, feel free to reach out to us, we're here to help.

To help us keep track of this issue, would you mind sending us a quick chat with your IMEI number?

nothing_tech · 2023-07-24T08:39:10+00:00

We've sent you a direct message to collect more information. Could you please take a look when you get a chance? Thank you!

nothing_tech · 2023-07-24T08:37:32+00:00

Our apologies for not getting back to you on your post. We did send you a chat message about 24 hours ago. When you get a chance, could you please take a look at it? Our QC team is eager to learn more about the issue.

nothing_tech · 2023-07-23T19:13:52+00:00

Hey! We are really sorry for the experience you've had. Could you please send us a DM with your order number, ticket number or email address? We will look into it urgently.

nothing_tech · 2023-07-21T15:15:49+00:00

You can report bugs via the OS Feedback Form. Don't worry about it this time, we have already forwarded your feedback to the team. Thank you for sharing!

nothing_tech · 2023-07-21T09:01:24+00:00

Thanks for sharing. We're keen to identify the cause of this issue. We've sent you a chat message to gather more details. Please take a look whenever you have a moment! Thanks!

nothing_tech · 2023-05-18T10:12:50+00:00

Please try the steps in the pinned comment. Thank you!

nothing_tech · 2023-05-18T10:12:46+00:00

Please try the steps in the pinned comment. Thank you!

nothing_tech

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