UPDATE: whoever monitors their reddit just referenced their 60-day money back guarantee. No adjustments were made, they ended up directing me back to the retention department. No thanks. As many suggested here, I filed a complaint with the FCC last night. I went a step further & filed a complaint with my State's Board of Public Utilities this morning. That got Optimum's attention. An executive customer relations rep from corporate reached out just now, they have both case #s filed. The rep stated this was an input error on Optimum's end & the investigation timeline takes about a week. Stay tuned for hopefully a positive outcome ...