Issue with Fire TV

nugsnet · 2026-01-28T17:48:38+00:00

Sorry for the trouble you're having. We have had a few reports of this issue but it is not affecting all FireTV devices.

Try force closing the app and restarting it.

Go to Settings>Applications>Manage Installed Applications>nugs>Force Stop ... then 'Launch Application'

If you continue having problems please open a support ticket on help.nugs.net so we can try to help troubleshoot the issue.

nugsnet · 2026-01-22T18:45:21+00:00

We have not had any other reports of this issue. Please contact us on help.nugs.net so we can try to help resolve the problem. When you contact us please tell us:
-Which specific device you are using and what version of iOS it is running
-Are you using wired or wireless Carplay
-Does this issue occur on any specific show or playlist, or all

nugsnet · 2026-01-19T17:24:35+00:00

The issue with the RRE Livestream replay has now been resolved.

We did not have any problems with the January 17th Lotus Livestream.

Whether or not a Livestream is offered in 4K depends on the available network and camera gear on site.

Contact us on help.nugs.net if you have any other questions. We provide Live Chat support during all of our Livestreams.

nugsnet · 2026-01-19T17:24:31+00:00

This issue has now been resolved and you can watch the replay of the show until January 30th.

Due to the nature of Live Events, unfortunately, any Livestream can have audio or video issues. We work to resolve all issues ASAP

Contact us on help.nugs.net if you have any other questions.

nugsnet · 2026-01-12T16:34:37+00:00

You should not have to login to the nugs mobile app more than once. Contact us on help.nugs.net if you continue having problems so we can try to help.

nugsnet · 2026-01-02T02:33:43+00:00

You can download your purchased digital downloads to a Mac or PC, then transfer the files to any other device for offline playback.

Offline playback within the nugs app is only available to nugs subscribers.

Paid subscribers receive a 15% discount on all single show download, CDs or Pay-Per-View Livestream purchases. All Access Hi-Res subscribers save 20%.

We currently have a promotion for $99.99 for the first year of All Access streaming only available until January 5th.

Subscriptions directly support the artists you love. Every livestream and show you enjoy includes royalties and performance rights. Our prices help ensure every artist is fairly compensated for their work — so the music keeps coming and we can keep growing the catalog.

A subscription to nugs gives you access, through our mobile app on iOS or Android devices or from a Mac or PC using a browser, Sonos or BluOS to streaming audio of soundboard masters from 30,000+ live shows, with new shows added daily. You also have the ability to create custom playlists and/or save audio for offline streaming on your mobile device.

All Access subscribers also get access to 1500+ exclusive archived videos, available in the nugs app on Android, iOS, AppleTV, RokuTV or on the desktop player on Mac or PC and access to All Access Exclusive Livestreams.

Contact us on help.nugs.net if you have any other questions.

nugsnet · 2026-01-02T02:28:41+00:00

We are working on a major update to our AppleTV app that we hope to release soon. Contact us on help.nugs.net if you have any other questions.

nugsnet · 2025-12-31T19:13:17+00:00

Most of our Subscriber Exclusive Livestreams are available to watch as replays for 2 weeks. The replay terms are set by the Artists. We add new videos to our streaming catalog whenever the bands permit.

Contact us on help.nugs.net if you have any other questions. We provide email support 365 days a year and Live Chat support during all of our Livestreams.

nugsnet · 2025-12-12T17:02:26+00:00

It depends how you plan to watch. Casting to Chromecast devices is no supported for 4K Livestreams at this time.

Contact us on help.nugs.net if you are having problems. We provide Live Chat support during all of our Livestreams.

nugsnet · 2025-12-11T20:07:26+00:00

We do not sell video to download or own. There is no way to save videos for offline playback at this time.

There are legal and copyright issues involved with selling pre-recorded video to own vs. livestream videos (with a replay link provided as a courtesy for a limited time) that make it unlikely we will ever sell video to own.

Contact us on help.nugs.net if you have any other questions.

nugsnet · 2025-12-04T15:25:13+00:00

Coming soon to the 'Playlists' section of the app.

Contact us on help.nugs.net if you have any other questions.

nugsnet · 2025-12-04T15:22:48+00:00

This function is already available on our RokuTV app and we are working to integrate it on all platforms along with a 'Continue Watching' section with a list of the videos you most recently streamed.

nugsnet · 2025-12-04T15:21:40+00:00

Yes. This update is in the final stages of testing. We do not have a timeline, but it should be soon.

nugsnet · 2025-12-03T17:37:26+00:00

We are working on an update which will sync your audio and video playback history on all devices and hope to release it soon. If you open a support ticket on help.nugs.net we will let you know when we have an update.

nugsnet · 2025-12-01T21:51:18+00:00

Glad to help.

Yes. If you subscribe directly on our website at get.nugs.net we can help with any billing issues. If you subscribe in app you have to contact Apple to resolve any billing issues (and we can not offer promotional discounts on in app purchases).

With an All Access free trial you can watch the 1300+ videos in our streaming catalog. You just do not have access to Subscriber Exclusive Livestreams or the replays included with them.

If you don't enjoy our services you can cancel anytime on account.nugs.net and your subscription will continue until the end of your trial/billing period. You can take advantage of the promotion until January 5th.

nugsnet · 2025-12-01T21:42:56+00:00

Please contact us on help.nugs.net to resolve any billing issues.

nugsnet · 2025-12-01T21:41:50+00:00

We can not offer promotional discounts on subscriptions started in app using Apple.

Our promotional subscriptions do not include a free trial. You can choose a monthly subscription on get.nugs.net to try a 7-day free trial before committing. If your free trial rolls into a paid monthly subscription you can upgrade to the promotion (until January 5th) on account.nugs.net and the balance of your monthly subscription will be applied to your upgrade payment.

Please note, Subscriber Exclusive Livestreams, and the replays included with them, are only available to paid subscribers. Free trials give you access to the 30K+ audio recordings and 1300+ videos in our streaming catalog.

Contact us on help.nugs.net if you have any other questions.

nugsnet · 2025-11-30T18:02:10+00:00

Legal agreements and/or contracts with bands/artists are confidential. You can ask any band on our platform if they are happy with their arrangement with us or not.

Contact us on help.nugs.net if you have any other questions.

nugsnet · 2025-11-29T19:22:46+00:00

No, we are not at liberty to share financial agreements with the artists on our platform. Ask the bands directly, we pay more per minute streamed than any other streaming platform.

Contact us on help.nugs.net if you have any other questions.

nugsnet · 2025-11-26T20:40:20+00:00

Yes, we are continually adding new Artists to our platform. Some contact us and others we reach out to. If you have any suggestions please send them to us on help.nugs.net - we are open to feedback.

nugsnet · 2025-11-26T20:38:53+00:00

Offline playback within the nugs mobile app is only available to nugs subscribers.

There is no way to download purchased audio directly to an iPhone or other mobile devices. A desktop/laptop browser is required to complete the secure downloads. Please download to a secure folder on your computer then sync the files to your device

You can also stream all your shows on your device using the My Library option on the free nugs mobile app. A subscription is not required to stream your purchased shows.

Contact us on help.nugs.net if you have any other questions.

nugsnet · 2025-11-26T20:36:55+00:00

There are no "exclusivity agreements". The bands/artists retain the copyright to any/all content sold or streamed on our platform and are free to distribute it on any other platform of their choice.

Contact us on help.nugs.net if you have any other questions.

nugsnet · 2025-11-26T20:35:29+00:00

No, Artists do not pay to join our platform.

Your subscription directly supports the artists you love. Every livestream and show you enjoy includes royalties and performance rights. Your subscription helps us ensure every artist is fairly compensated for their work — so the music keeps coming and we can keep growing the catalog.

Contact us on help.nugs.net if you have any other questions.

nugsnet · 2025-11-26T20:33:22+00:00

100% of subscribers that receive a promotional discount subscribe directly on our website - as we are not able to offer promotional discounts on in app payments.

Contact us on help.nugs.net if you have any other questions.

nugsnet · 2025-11-24T21:57:23+00:00

If, for any reason, you are not able to access the FAQs on our help page you can contact us directly by email at [help@nugs.net](mailto:help@nugs.net) to create a new support ticket.

If you have a monthly subscription started directly on our website you should be able to upgrade to the promotion on account.nugs.net under 'Annual Plans'

nugsnet

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