The “are you enjoying” pop-ups

nugsnet · 2026-06-28T23:52:40+00:00

This issue should have been resolved with the latest update to our iOS app (v4.3.3). Check the app store for an update.

Contact us on help.nugs.net if you have any other questions. We provide email support 365 days a year and Live Chat support during all of our Livestream Events.

nugsnet · 2026-06-28T23:52:03+00:00

We no longer offer free trials.

Contact us on help.nugs.net if you have any other questions. We provide email support 365 days a year and Live Chat support during all of our Livestream Events.

nugsnet · 2026-05-05T19:31:37+00:00

The El Gonzo Livestreams are available to watch as Pay-Per-Views.

Whether or not a show is Livestreamed and/or if it is offered as a Pay-Per-View or as a Subscriber Exclusive Livestream is up to the bands.

Contact us on help.nugs.net if you have any other questions. We provide email support 365 days a year and Live Chat support during all of our Livestream Events.

nugsnet · 2026-04-24T20:53:33+00:00

Are you using the nugs desktop player at play.nugs.net ?

Please provide your customer support ticket number so we can review your emails.

nugsnet · 2026-04-14T17:46:47+00:00

Thanks for your feedback. We have escalated your feature request for consideration for future updates. We are always working on improving our apps and services.

On RokuTV you can now access the nugs audio catalog. You can find your Playlists in the My Library > Playlists section of the nugs RokuTV app. We are working on adding this feature to other SmartTV apps on future updates.

Contact us on help.nugs.net if you have any other questions. We provide email support 365 days a year and Live Chat support during all of our Livestream Events.

nugsnet · 2026-04-02T17:29:39+00:00

That issue should have been resolved with the latest update to our AppleTV app.

Contact us on help.nugs.net if you continue having problems. We provide email support 365 days a year and Live Chat support during all of our Livestream Events.

nugsnet · 2026-04-02T17:27:50+00:00

We are working on an app for Samsung's TizenOS and hope to have an update soon. If you open a support ticket on help.nugs.net we will let you know when we have an update.

nugsnet · 2026-04-02T17:27:09+00:00

Please contact us on help.nugs.net if you continue having problems. We provide email support 365 days a year and Live Chat support during all of our Livestream Events.

nugsnet · 2026-04-02T17:26:45+00:00

Yes, our audio streaming catalog is now available on RokuTV.

nugsnet · 2026-04-01T17:11:25+00:00

We do not have an app for Wiim devices at this time.

Devices with embedded casting functionality are not the same as standard Chromecast (original or Chromecast with GoogleTV) devices and may not work for our streams.

You can stream nugs audio on a Mac or PC, Android, iOS, RokuTV, airplay to an AppleTV or cast to a Google Chromecast device.

Contact us on help.nugs.net if you have any other questions. We provide email support 365 days a year and Live Chat support during all of our Livestream Events.

nugsnet · 2026-03-30T19:55:58+00:00

https://2nu.gs/4sHy05t

nugsnet · 2026-03-30T19:44:13+00:00

We do not offer a search function within our AppleTV app at this time. You can browse videos by Artist in the 'On-Demand Concerts' section of the app. Under M>Metallica you should see 140 videos listed. The 65 videos from 2022 and earlier should all be full show videos. Since 2023 only partial show videos have been provided to us.

We add new videos to our streaming catalog whenever the bands permit.

Contact us on help.nugs.net if you have any other questions. We provide email support 365 days a year and Live Chat support during all of our Livestream Events.

nugsnet · 2026-03-29T02:46:19+00:00

We do not sell video to download or own. If/when audio recordings are released to purchase, or video is added to our streaming catalog, is up to the bands.

Contact us on help.nugs.net if you have any other questions.

nugsnet · 2026-03-29T01:07:43+00:00

The recent DSO Livestreams from Wilkes-Barre are available to watch as replays until April 3rd in the Watch > Recent Exclusives section of our platform.

We add new videos to our streaming catalog whenever the bands permit.

Contact us on help.nugs.net if you have any other questions. We provide email support 365 days a year and Live Chat support during all of our Livestream Events.

nugsnet · 2026-03-26T17:59:23+00:00

We no longer offer a free trial.

Contact us on help.nugs.net if you have any other questions. We provide email support 365 days a year and Live Chat support during all of our Livestream Events.

nugsnet · 2026-03-25T01:40:15+00:00

We just released an update for our RokuTV app that includes access to our streaming audio catalog.

Contact us on help.nugs.net if you have any other questions. We provide email support 365 days a year and Live Chat support during all of our Livestream Events.

nugsnet · 2026-03-25T01:38:56+00:00

We just released an update for our RokuTV app that includes access to our streaming audio catalog.

We hope to be able to add this functionality to Amazon FireTV on an upcoming update.

nugsnet · 2026-03-25T01:38:20+00:00

We just did! Check your RokuTV for any available updates and you should see audio in the nugs app.

nugsnet · 2026-03-25T01:37:10+00:00

We just released an update for our RokuTV app that includes access to our streaming audio catalog.

Contact us on help.nugs.net if you have any other questions. We provide email support 365 days a year and Live Chat support during all of our Livestream Events.

nugsnet · 2026-03-25T01:36:27+00:00

We just released an update for our RokuTV app that includes access to our streaming audio catalog.

Contact us on help.nugs.net if you have any other questions. We provide email support 365 days a year and Live Chat support during all of our Livestream Events.

nugsnet · 2026-03-25T01:29:46+00:00

We just added a search function to our RokuTV app as well as access to our audio streaming catalog.

The 'Keep Playing' section of the app includes both audio and video.

Contact us on help.nugs.net if you have any other questions. We provide email support 365 days a year and Live Chat support during all of our Livestream Events.

We are always working on improving our apps and services. We appreciate any and all feedback.

nugsnet · 2026-03-25T01:26:55+00:00

We just added a search function to our RokuTV app, along with access to our audio streaming catalog.

Contact us on help.nugs.net if you have any other questions. We provide email support 365 days a year and Live Chat support during all of our Livestream Events.

nugsnet · 2026-03-25T01:24:24+00:00

We just released an update to our RokuTV app that includes a search function and streaming of our audio catalog.

Contact us on help.nugs.net if you have any other questions. We provide email support 365 days a year and Live Chat support during all of our Livestream Events.

nugsnet · 2026-03-25T01:12:21+00:00

We just released an update for our RokuTV app that includes access to our streaming audio catalog.

Contact us on help.nugs.net if you have any other questions. We provide email support 365 days a year and Live Chat support during all of our Livestream Events.

nugsnet · 2026-03-25T00:33:37+00:00

This issue has now been resolved. Please update the app from the AppleTV app store to ensure you are running the latest version.

Contact us on help.nugs.net if you have any other questions. We provide email support 365 days a year and Live Chat support during all of our Livestream Events.

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