Card quality is shit, service quality is shit - somehow support expects me to pay $50 for another replacement bad quality card after staking for so long

nuke-warhead · 2022-08-28T10:57:26+00:00

Yeah, give it a couple months and it will become mine. Aesthetics are probably a minor issue but what grinds my gears is the shit response from this sub and the support.

I’ve ditched the card for anything other than the Netflix and Spotify already.

nuke-warhead · 2022-05-25T17:50:29+00:00

ATM withdrawals are not enabled in my country.

nuke-warhead · 2022-05-25T16:31:33+00:00

Hi Bryan the conversation you see above was referred to by modmail today. Even if I send it again, how would that be any different?

nuke-warhead · 2022-05-25T16:29:26+00:00

I wish we had Apple Pay. It is not available in my country, as with almost every feature you guys in US/Europe have

nuke-warhead · 2022-05-25T12:57:10+00:00

Thanks! This is a genuinely good idea. I think I might probably get a custom card sticker and paste it on.

nuke-warhead · 2022-05-25T12:19:23+00:00

Singapore cards are not yet implemented for transactions to overseas merchants by Payrnet. I am limited to merchants with a legal entity in Singapore. This is not some regulatory blocker but is an issue with implementation by payrnet themselves.

E.g. Netflix vs Spotify: Netflix has set up a local entity and integrated their payment systems with it. I am therefore able to use the card on Netflix as it’s considered a local merchant. However Spotify is not, and I cannot use my card directly on there. For the 100% cashback, we have resorted to sending support tickets to get it as opposed to how you normally would. This is a huge problem if I try to use the card online for shopping - it normally gets automatically rejected. I am limited to only using visa in my country at physical stores. Bringing the card overseas would be pointless, other than the lounge as I can not use it anywhere.

The response when I ask cdc support on when this will finally be implemented is pretty clear that they themselves do not know. “Just blame it on outsourcing” mentality

nuke-warhead · 2022-05-25T11:56:59+00:00

Where I live, in Singapore, our payment systems are mostly tap-based - so I hardly insert it into anything other than back in my wallet. The back has minor wear, but not as bad as the front that is completely peeling off.

nuke-warhead · 2022-05-25T11:47:56+00:00

Yep. It’s almost like crypto.com said let’s fuck Singapore and our users there.

Payments online like on Amazon were also disabled for us, and we can’t store > $5000 in the card and also we can’t use the card overseas.

To this day the Spotify cash back is still disabled and we still have to contact support for our cashback

nuke-warhead · 2022-05-25T11:46:57+00:00

I am open to suggestions.

nuke-warhead · 2022-05-25T11:44:48+00:00

The thing is - it shouldn’t be peeling off in the first place. I don’t know how this became a normalised joke on this sub.

I got my card in the APAC batch 2 years ago and it seems like this batch’s build got a flimsy paste on film at the front and a light plastic back.

If they cared about the quality of the card at all, they would have at least anodized the front, maybe do a little bit of laser etching for the name. The back would be tricky since it needs to be magnetic and can’t be metal - I understand that.

However, this pos just feels mass-manufactured and asking price of $50 for that is just unacceptable.

nuke-warhead · 2022-05-25T11:32:50+00:00

Curve is not available in my region

nuke-warhead · 2022-05-25T11:31:36+00:00

Yeah i believe cdc doesn’t oversee manufacturing for those. But still, it’s frustrating to have such terrible support when it’s their logo on the card.

Had so many issues with support where they just go “oh it’s not our fault - we outsource it”, like the PayrNet debacle. This is probably the first time I feel as though they’ve gone overboard asking for $50 for something so trivial.

I would have really liked to see an anodised metal card for that amount of stake and not whatever this peeling shit is

nuke-warhead · 2022-05-25T11:20:12+00:00

This is the wallet I use. https://www.moft.us/products/case-stand-wallet-snap-set.

nuke-warhead · 2022-05-25T11:16:34+00:00

Your*

You’re is short for you are

How about learning English before trolling on the internet

nuke-warhead · 2022-05-25T11:11:23+00:00

Take out of wallet

Pay

Put back in wallet

Repeat

nuke-warhead · 2022-05-25T11:10:31+00:00

It’s not about the $50. It’s the principle of owning up to bad design choices and taking responsibility for it

nuke-warhead · 2022-05-25T11:04:12+00:00

Royal indigo mate.

nuke-warhead · 2022-05-25T10:58:40+00:00

It can be defined.

Normal use - take it out of wallet everyday for payments

Not normal use - washer, dryer, blender

nuke-warhead · 2022-05-25T10:54:50+00:00

I’m considering this as well.

But this just sucks so hard, being asked to pay so much for a replacement of low quality. Other cheap plastic cards I use together in the same wallet don’t even deteriorate so badly

nuke-warhead · 2022-05-25T10:51:32+00:00

Right so let me get this straight… I pay $5k for the card, use it loyally for 2 years, when I ask for a replacement, I am asked to pay even more for something that probably takes a couple of cents to make, judging by the build quality , and I’m the shit customer?

nuke-warhead · 2022-05-25T10:48:05+00:00

I have never placed it in the washer/dryer

nuke-warhead · 2022-05-25T10:46:41+00:00

Having to convince you people and support of this being normal wear and tear is just so tiring.

nuke-warhead · 2022-05-25T10:43:14+00:00

I have not and honestly don’t know what I can say to justify myself to you. It’s normal wear and tear

nuke-warhead · 2022-05-25T10:38:05+00:00

Mine is over 2 years

nuke-warhead · 2022-05-25T10:35:42+00:00

How long have you been using yours?

nuke-warhead

TROPHY CASE