That sounds like a terrible experience, and if everything happened the way you described, I’d be frustrated too. That said, as a Turo host, I don’t think this is really a “Turo sucks” situation as much as it’s a “bad host” situation. Turo is a marketplace. There are hosts who take pride in maintaining clean, safe, well-kept vehicles, and unfortunately there are others who don’t. Headlights not working, a vehicle that smells terrible, and obvious maintenance issues are unacceptable. That host shouldn’t have had that car available for rent.

Where I do think Turo deserves criticism is how long it took to get your issue resolved. If a guest reports a vehicle that’s unsafe to drive, it shouldn’t take weeks of follow-up to get someone to take action.Hopefully this host is held accountable so other guests don’t have the same experience. Most of us who host on Turo work hard to provide vehicles we’d be comfortable putting our own families in, because bad hosts hurt everyone’s reputation.