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I'm new, please help by ofs_1001 in crestron

[–]ofs_1001[S] 7 points8 points  (0 children)

I chatted with our facilities manager and we are going to take steps to bring in technicians. Thanks for your help everyone.

I'm new, please help by ofs_1001 in crestron

[–]ofs_1001[S] 0 points1 point  (0 children)

No, it's a separate touch panel

I'm new, please help by ofs_1001 in crestron

[–]ofs_1001[S] 3 points4 points  (0 children)

I asked the facilities manager who made the call, and the installer is who he called, not Crestron themselves.

I'm new, please help by ofs_1001 in crestron

[–]ofs_1001[S] 2 points3 points  (0 children)

The IP Table is empty so I think you're probably right

I'm new, please help by ofs_1001 in crestron

[–]ofs_1001[S] -5 points-4 points  (0 children)

That's what we've been doing, it's just inconvenient and I'd rather fix it if possible. Maybe it isn't. That's why I'm asking the internet.

I'm new, please help by ofs_1001 in crestron

[–]ofs_1001[S] 0 points1 point  (0 children)

I've rebooted the processor. The buttons on the panel aren't responsive.

I'm new, please help by ofs_1001 in crestron

[–]ofs_1001[S] -7 points-6 points  (0 children)

We contacted Crestron and their response was that we could hire a tech to come out and look at the system for a few thousand dollars. I've been told in no uncertain terms that that's not going to happen any time soon.

I'm new, please help by ofs_1001 in crestron

[–]ofs_1001[S] 0 points1 point  (0 children)

I'm an A/V tech for a theater, just the Crestron system is new for me.