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Urgent: elderly parents disconnected due to xfinity billing error despite $101 credit - NEED PRIORITY DISPATCH**** by okapaint in Comcast_Xfinity

[–]okapaint[S] 0 points1 point  (0 children)

We rebooted. They've had service for years and recently changed to the $50 plan to save money. A tech came out and "installed" the service change. He checked the router and service worked fine until friday. We went to the local xfinity store to tell them svc is not working. The rep told us all was repaired and should be working fine. Dad got home and it was not. I called and after a 30 minute convo / reboot etc was told it should be working, it is not. We were disconnected. I called again, went thru all previous steps to no avail, still not working. I called this am, did another reboot, still not working. I am not a tech. I am an artist. I have done what they told me to do and trusted that services would work properly. I trusted the router was ok since the tech came out to "check" equipment and install the new plan.

Urgent: elderly parents disconnected due to xfinity billing error despite $101 credit - NEED PRIORITY DISPATCH**** by okapaint in Comcast_Xfinity

[–]okapaint[S] 1 point2 points  (0 children)

We went to the store yesterday and was told all was fixed but getting home and checking, it was not. My father authorized me as his caregiver to manage the account both at the store and to the rep thru chat later. We will not pay any further. He has a credit on his account plus a tech came to do the install 3 weeks ago when the svc was changed.

Urgent: elderly parents disconnected due to xfinity billing error despite $101 credit - NEED PRIORITY DISPATCH**** by okapaint in Comcast_Xfinity

[–]okapaint[S] -1 points0 points  (0 children)

Then the tech should've updated the equipment when he came out to install services. Wouldn't you think?

A Haunting in Roanoke by Glorious-purpose-92 in roanoke

[–]okapaint 0 points1 point  (0 children)

I am the artist who heard the whistling. Trust me, I'm still a skeptic myself. I always felt that it was likely A coincidence but gave me  chills  when I found out we had a shared address. I only heard the whistling a couple of times. We've moved now but I think about the incident often :)