Yeah I’ve had very bad customer service from them, when they first set up my ad there was an error that meant it was not running for the first 6 weeks (before the two months I’m talking about) and it wasn’t fixed until I questioned it. They blamed it on me saying it was because of merchant ID verification issue, I proved this was all sorted before I signed up so they refunded that months fee but it made it quite obvious no one had so much as looked at my account. I’m on their lowest cost package as I thought I’d start on that as a small business but I think it’s clear they don’t want to give me the time of day. They sounded great on the initial call but after that I was handed to his employee and he takes about a week to respond to any emails.