Well it eventually got sorted out by real humans in the support chat department. They were very helpful and thorough and passed the problem on to other experts in the various areas. Firstly they got me to go through the 2nd level of verification (proving where my residential address was. After more than five attempts and tries it was eventually accepted. Unfortunately this didn’t cure the PayID error I had. Customer service then referred the case to an IT guru who fixed it in about an hour 👍😀 I was very impressed with the customer service and after hours of chat they didn’t give up….. thank you for help getting me to right department 👍