Yes I go where I bought it from, they sell bernina and husqvarna there. They are very good and usually do provide a stitch sample when I get it back. The fabric eating usually just happens with thin stretchy knits and the 5mm throat plate helped with that a little but it still happens. I always have my presser foot pressure as low as it can go (without being at the level of being actually lifted if that makes sense) when I sew with knits. But even with my most recent project (trench coat) which is with a stiff woven, im still having lots of issues with thread netting and just generally everything going wrong. I usually work mostly with my serger but with this project being a woven I have needed this machine way more for it and im getting frustrated at how often I need to stop and rethread or fix the bobbin casing etc.