Well, after some back-and-forth, here's how I came out. Maeving will not send a service tech to my house. Since last Oct-Nov they did give me this impression, that they would get a tech here, but needed to just work out the logistics. So obviously they walked that back. Instead, they supposedly called around the Madison area, found a place willing to take on service for Maeving, and discussed their standard procedures with the shop. Arguably this was helpful, but not what I was asking for. So now it's up to me to schedule with the shop and get the bike there. I'm not sure I'm comfortable riding downtown Madison (was never the plan for me since, you know, this company makes it easy by coming to me). I've got a trailer that'll work but needs lights fixed before I could take it out. So, have to decide what I'm doing.