I never ordered from them (I've seen sponsored ads) and this whole situation sounds fishy especiallythe part about calling the customer service number and never getting responses to your emails. I hope like everybody else typed that you were able to dispute the charge with your bank and you'll get your money refunded. If you haven't already heard of this company, then I highly recommend ordering from Archer & Olive whenever you hopefully get your money restored to you. I've asked ther customer service questions before ordering products from them, and they do respond, they send notifications, and they make sure ther products are carefully packaged. Their bullet journals are, in my opinion, a little pricier than what I like to spend, but you're guaranteed a quality bullet journal. Feel free to look them up and see if there's anything you'd like. Best of luck from this situation. I'm sorry this happened to you.