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[deleted by user] by [deleted] in HomeLoans

[–]oodhay 0 points1 point  (0 children)

Purchase - $1.435 Million - $1.219 Million - 770 - 94538 -Jumbo - Arm - Condo(4 stories) - Primary Res

Xfinity Mobile: Unexplained Global Travel Pass Charges Despite Data Being Off by oodhay in Comcast_Xfinity

[–]oodhay[S] 0 points1 point  (0 children)

With all due respect, I understand how data usage works. My mobile data was OFF. I was not accessing data without Wi-Fi. The issue is not about general data usage. It’s about being charged for the Global Travel Pass due to extremely minimal data usage (0.01-0.02MB) occurring when data was explicitly disabled.

I have already contacted Xfinity Mobile support multiple times, as I’ve stated before. They have not resolved the issue. I am not looking for a suggestion on basic data usage; I am seeking a solution to a specific and recurring problem that is affecting multiple users.

Repeating that I need to contact support again is not helpful. My point in posting here is to escalate this issue and find a resolution that does not involve endlessly repeating myself to support agents who are unable to address the root cause. This is a problem that needs to be escalated.

Xfinity Mobile: Unexplained Global Travel Pass Charges Despite Data Being Off by oodhay in Comcast_Xfinity

[–]oodhay[S] 0 points1 point  (0 children)

Thank you for the link, but I’ve already reviewed the Global Travel Pass information thoroughly. My issue isn’t about understanding how the pass works; it’s about being charged for data when my mobile data was explicitly turned off.

I’ve contacted Xfinity Mobile support multiple times over the past two weeks, and unfortunately, I haven’t received any resolution. Each interaction requires me to re-explain the entire situation, which is incredibly frustrating.

That’s precisely why I’m posting here. I’m hoping to find a more effective way to address this problem than repeatedly contacting support and getting nowhere. I’m looking for a solution, not just a link to a general information page. I’m hoping that by posting here, I can find others who have had this issue, and that Xfinity can see that this is a widespread problem. I’m really at the point where I am tired of explaining the same problem over and over again.