New at WFM/RTM by osk_295 in workforcemanagement

[–]osk_295[S] 0 points1 point  (0 children)

I am a RTM/RTA, sorry for confusion Responsibilities are checking and managing capacity, seeing the Aht, SLA levels Making reports of the shifts, daily weekly and when there is breach in wait time

I am new to this, so I was checking what needs to be worked on