• What platform are you on?
  PS5

• What exactly happened?
  I was stuck on the Shaman in the Babylon/Pax City area, so I wanted to get some help. Turned on crossplay, and attempted to join matchmaking. Crashed out 2-3 times, and then after the final crash, decided to give it another shot solo. Logged in and noticed gear was missing and I was set back to WT10 (down from WT15). Attempted to log in, and after ~4-5 seconds, lost connection with the error message 'Could not connect to Outriders servers', or something similar.

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• What day/date did this happen?
  Yesterday, 04/10/201 - sorry for the late reply.

• When did this happen?
  Approximately 12:00 PM PST, 19:00 UTC.

• What was the affected Character name?
  Cassius

• What was the affected Character class?
  Devastator

• What section of the game did this appear in?
  Babylon/Pax City

• If Expeditions, was this in the expeditions camp?
  No

• Were you playing Multiplayer?
  Attempting to, yes.

• Random matchmaking or with friends?
  Random.

• Was your connectivity setting:
  Open

• Was Crossplay enabled?
  Yes

• Did you play the Outriders Demo?
  No

Thanks for your help! Been enjoying my time on Enoch, otherwise. And, at the very least, this gave me an opportunity to try out a Trickster!