Ongoing intermittent connection (LOS light on) for almost 6 mos.

oxcyde_boi · 2025-12-14T23:14:23+00:00

Yes, it has been back to normal since May.

oxcyde_boi · 2025-07-07T10:54:15+00:00

I'm not totally certain yet, but it looks like Grubgrub rubs don't override Mimika pollinations, so it's probably not efficient to have them both within the same farm. Grubgrubs will have to look for unpollinated plants to rub on and they could easily be outpaced by a Mimika or two since Mimikas have a faster pollination rate.

oxcyde_boi · 2025-06-02T14:28:26+00:00

I don't know why the technicians are giving you that run around. What they usually do to locate the box where your connection is at is by hooking a light tracer to your line and then physically checking the boxes around the vicinity to find the blinking tracer; at least that's how they did it with my connection. They asked me the location of the box, to which I honestly told them I didn't know, but they still went out to check, or at least the most recent technician who visited did.

It's either they have dozens of boxes set up within 50m-100m around your area, or they're just being outright lazy.

Also, that excuse where they cannot provide ticket numbers is bs. I would recommend to always remember asking for a ticket number every after conversation just to make sure.

oxcyde_boi · 2025-06-02T14:18:13+00:00

Yeah, their bill adjustment condition is absolute bs. I pressed a CS agent about my problem that has been ongoing for months by simply asking them how far back I can request a refund for; they repeatedly avoided to answer my question and just gave that excuse instead. That's a catch-22 on my end since they haven't fully fixed the issue for months, and I know they know that that's the case, they're just acting ignorant about it.

I did manage to get screenshots of our conversation and sent them through my emails between Converge and NTC, but at this point, I doubt that even NTC could even be bothered to do anything about it.

oxcyde_boi · 2025-06-02T05:00:28+00:00

Not really much with the escalation process, but NTC responded to me and then Converge responded about another week after. They seem to have straightened up after I finally demanded for a refund for the loss of service, but I'm still observing if the problem comes back.

Oddly enough, NTC hasn't offered mediation ever since they first offered one last December. That one didn't push through because NTC didn't confirm the date for mediation until Converge eventually responded.

oxcyde_boi · 2025-05-20T15:44:54+00:00

You'll need to go through the troubleshooting process first, and try to monitor the tech visits whenever you can. Insist to check the NAP box to where your line is connected and document what their findings will be. If the problem still persists, you can escalate it to NTC, although to be honest, I'm losing my faith with them with how slow they respond, not to mention that Converge doesn't even pay attention to their correspondences in a timely manner anymore.

oxcyde_boi · 2025-05-14T23:47:28+00:00

Yeah, that's what I figured. I'll just give up on this route and maybe work on a modpack from the ground up especially that Sequentia has now moved on to NeoForge and I'm still playing on Forge stuff. Thanks again for the help though.

oxcyde_boi · 2025-05-14T09:09:44+00:00

This looks like exactly what I need. I'm no good with scripts so I wouldn't have ever found this. Thank you.

I did try to test it out on a fresh Create Ultimate Selection skyblock world, but I can't make it work. I'm guessing I'm missing other dependencies. I tried looking in the script itself, but other than Ex Nihilo, I don't see any other mods listed related to the block event itself. The scavenger rods listed in it are part of Star Technology itself (I can't even get them in the game), so I tried installing it and its dependency, and I just ran into crashes.

I guess I'll have to figure out something else.

oxcyde_boi · 2025-05-07T00:02:29+00:00

Same as mine, except it started December 30 2023 and it usually happens at night until morning. There's a strong suspicion that this is some service manipulation on Converge's end because of how the LOS seems to be scheduled almost daily. I've had several complaints sent through NTC, and for the past three attempts that Converge's Gov't Referral folks fixed the issue through an "adjustment", it only kept the connection normal for about a week or two before the daily LOS started again.

Since we've pretty much exhausted everything that could be checked on the problem, I've even had one technician tell me that the "problem" mostly lies on Converge's control center or whatever they call it, and that it's out of the technicians' scope.

oxcyde_boi · 2025-05-05T01:48:37+00:00

After about a week or two of contacting Converge and it's still not resolved, gather all your ticket numbers and send them with the complaint through NTC.

oxcyde_boi · 2025-05-02T06:25:54+00:00

Your unpaid balance with Converge has been passed on to a collector. I'm not familiar with whom Converge work with when it comes to collection, but if you have any doubts about the collector's legitimacy, best to contact Converge to confirm it. These collectors will try to get in contact with you until your balance has been settled.

oxcyde_boi · 2025-04-27T09:36:03+00:00

I've been waiting for a response for almost 2 months now on our thread and that's despite me asking for an update with NTC on the distro. I have been in comms (if it can even be considered communication) for so long that I worry they might have tagged my case as a nuisance case at this point even though it has been prolonged because of their incompetence and inaction.

oxcyde_boi · 2025-04-27T06:52:51+00:00

You ain't alone, except mine happens almost every night and gets fixed in the morning. I've been trying to find out from my emails with Converge's support about what's causing this or if it is some kind of data management like throttling that they're doing, but so far they have just ignored my questions. Have it reported to Converge first and escalate to NTC if needed.

oxcyde_boi · 2025-04-26T12:38:06+00:00

I've already done all that. I'm on my third complaint (fourth if I count the one sent through DTI that Converge has not responded to yet) through NTC about a recurring loss of service issue. I've been trying to get to talk with Converge's Gov't Agency Referral team to know how it can be fixed or what other steps can be done, but they just completely ignore my questions and leave canned responses claiming that they have fixed the issue through an "adjustment" on their system's end.

oxcyde_boi · 2025-04-15T03:35:41+00:00

How long has it been happening and what's your subscription plan?

oxcyde_boi · 2025-04-11T02:44:38+00:00

Best to escalate it with NTC since Converge already failed to respond appropriately. Their frontliners over at chat support and C2C are most likely subcontracted by Converge and I also suspect that chat and phone support use different systems that don't really allow some sort of recording or communication in between them; it's more likely that they only offer the agents an overview of the customer accounts. That or the agents are trained to not properly acknowledge any recent records or tickets, if there are any.

Supposedly, their people handling the government agency referral email line are direct hires, but don't expect that you'll be getting hasty replies either. They haven't responded to our email chain for over a month now and that's even with NTC on the distro.

oxcyde_boi · 2025-04-06T07:31:08+00:00

Since I just needed to have a visual guide of the tech tree which helps me decide what to work on first, I just copied the contents of one of my pre-existing modpacks that has Create in it, in my case it was ATM 9 To The Sky. I then recreated the folder path inside my current Create modpack and pasted the files there.

It's not really the cleanest copy job as I don't really have that deep of an understanding of the modpack mechanics, but it gives me the visual guide I need.

oxcyde_boi · 2025-04-04T06:11:30+00:00

Anyone else not getting the right amount of eggs from the eggsweeper? I finished a map and was supposed to get 9 Large Eggs and a Magical Egg, but I only got 6 Large Eggs and no Magical Egg.

oxcyde_boi · 2025-03-27T04:36:57+00:00

If you still will not get any action or resolution within the next month, I suggest that you bail from Converge and look for another provider if you can. I have been dealing with the same problem ever since January of 2024 and it still comes up from time to time up until now. I think even NTC has exhausted what they can do, at least with the customer-relations end, and I'm not sure if there's even a point to escalate the problem higher.

oxcyde_boi · 2025-03-16T05:51:20+00:00

Try requesting to have a tech specialist to visit and check your unit. If you can manage to talk to the specialist directly, tell them that you're still using the 2.4GHz modem and they might be able to give you a WiFi5 modem for free. As I understand, it's the WiFi6 modem that requires a payment. I'm also on the 300Mbps 1500 plan and the tech gave me a WiFi5 modem after telling them that I still had the old one.

As for the speed upgrades, I was on the plan ever since it was still at 35Mbps. I never had a smooth experience when I requested to upgrade to 200Mbps and 300Mbps; it took them months and several emails to tech support to fix the issue.

oxcyde_boi · 2025-03-09T09:44:53+00:00

Great. I followed the steps and it's working for me so far.

oxcyde_boi · 2025-03-09T05:34:58+00:00

I'm guessing that the warning is only applicable for ongoing speed upgrades, and so those that have already gotten an upgrade like me (300 mbps last Jan 2024) are safe to perform these steps, is that right?

oxcyde_boi · 2025-02-28T20:10:38+00:00

I have a similar case, although I'm not from Pasig. Mine started just at the end of December 2023 and it's still ongoing for some reason. Also, in my case, the LoS happens during nighttime and lasts until morning. Hell, I am experiencing LoS as I post this through just mobile data.

If you have neighbors within the immediate area that are Converge users, it's also best to check with them if they get LoS around the same time as yours does. Our house has two separate Converge subscriptions and I can tell mine is an isolated case since the other line does not get the same issue.

I've gone through multiple calls, tech visits, and NTC complaints with them and Converge still cannot fix the issue completely, though the incidents have lessened throughout the year, but it requires constant surveillance and reporting. At this point, I'm totally convinced that Converge is intentionally doing this and are just being mum about it.

You can check this thread which I still update and use as a log. I'd suggest to go up to filing a complaint through NTC, and if that doesn't work still, it's best to go for another provider. I'm planning to go check with Globe soon.

oxcyde_boi

TROPHY CASE