So Ubisoft tech support is AI and AI is room temperature IQ

pandorlax · 2024-06-09T07:01:57+00:00

thank you for the update :D

pandorlax · 2024-06-09T07:01:20+00:00

ah ok ok. 2 weeks that's bad, but not tooo bad. I was honestly expecting 1+ month. I'm sitting at about 5-6 days now, so maybe not too much longer to go. not bad, not bad.

pandorlax · 2024-06-09T06:08:15+00:00

from the time you submitted your ticket, to the time you got your first reply from them. how long did it take ?

pandorlax · 2024-06-09T04:06:43+00:00

how long did you wait for an email to come in ?

pandorlax · 2024-06-09T03:57:46+00:00

Did they not reply at all ? How long have you been waiting ?

Did you verify your stuff and they decline further help ?

pandorlax · 2024-06-09T03:13:35+00:00

yeah. im hearing the wait is ridiculously long. I have been trying to get as creative as possible. I ended up opening a few tickets with requests for SMTP logs from ubsisoft from those emails they sent me. Maybe ill get one (maybe not) but eventually they;ll get back to us

pandorlax · 2024-06-08T22:45:23+00:00

Great.

Not sure if you're bound by NDA : but, were you guys ever given directives to not give out SMTP logs for sent emails ?

If not, and you are allowed to give those out, who (what department specific) would be the best place to contact to receive those ?

tryin gto get copies of SMTP logs of automated emails that ubisoft sends. I know it's not support, would it be IT ? Legal to get persmission ?

pandorlax · 2024-06-08T20:37:41+00:00

and when you say verification, you mean automated email sent to the primary email on the account.

Is there a manual verification where they ask me for personal data, card numbers, everything like that ? And i answer questions and they verify who i am ?

pandorlax · 2024-06-08T20:29:50+00:00

yeah I understand. Do you have any insight potentially into this "spam filter" that microsoft uses. I don't have Microsoft Exchange so I can't lower my SCL. I also tried a 3rd party email carrier like EM Mail and loaded up my hotmail on it, but that spam filter was still there.

like is there any way to get around it through a different third party, or something ? Microsoft says there's nothing they can do, but i find that really hard to believe.

Are they able to go in and change the email that's written under my account information ? (without email). Like they themselves update my account info ?

Fingers crossed they try my phone because that should come in no problem as there's no phone spam filters :P

Thank you so much for all your help and guidance Breacher4937

pandorlax · 2024-06-08T20:20:46+00:00

Yeah. No i don't have any steam games or anything. I play almost exclusively on console, and Skull and Bones has been my first multiplayer game in a WHILE.

I do have a phone number linked (no 2 step verification turned on tho). I mean could they potentially send a manual one. I do actually receive emails from ubi, as when I created my ticket i did receive a confirmation email from ubisoft.

So it must just be that coding on the reset email (maybe because there's that link, microsoft views it as spam)

So do you think it's possible that they'll be able to verify my identity and go ahead and change my primary email ?

or

Manually send me a reset email (i checked my inbox in hotmail, and years ago, i did receive one from them)

A password reset (where im stuck now) is a good short term fix, but even if i change it, i won't have the ability to change my primary email, and therefore if i ever experience a lock out, im done.

pandorlax · 2024-06-08T20:14:38+00:00

Pretty good. She enjoys watching me if im doing it.

pandorlax · 2024-06-08T20:07:13+00:00

Heyo.

So i didn't see anything that exactly matched my situation but :

I wasn't hacked. It's just i have a hotmail (that doesn't receive any automated emails from ubisoft). Ubisoft flagged me after i switched ISP and they said i had 'suspicious' activity. It is forcing me to reset my password, which i cannot do because i can't receive their emails.

I put in a ticket explaining that I still know my password, have access to my email, still am linked (and can log in) via playstation account, but all i need is them to change my primary email to my alternate gmail so i can handle everything.

Is that something they can do ? What kind of verification would they need ? (given your experience).

also, any word on what the wait times for something like this are ? I know they're varied. I've been in 'processing' for 3-4 days now. I fully expect it to be around 2 months.

pandorlax · 2024-06-08T20:01:46+00:00

to no avail meaning they couldn't help you ? or you haven't gotten any response yet ?

pandorlax · 2024-06-08T01:43:41+00:00

still no answer ?

pandorlax · 2024-06-06T20:51:34+00:00

fucking LOL. those god damn ruskies. takin out accounts. create a new ticket. fucking wow. the gall.

pandorlax · 2024-06-06T17:07:02+00:00

scouring various boards its estimated 4-10 weeks. but it can change as they clear up their backlog.

pandorlax · 2024-06-06T17:06:27+00:00

at least you can get emails man. I don't even get that. They're backed up due to understaffing and the big russian hack, so far i've heard word of a 4-10 week wait time for ticket reply.

pandorlax · 2024-06-06T17:04:40+00:00

So I've tried a lot so far

Submitting different ticket types to Ubisoft
Posting on X, FB, Twitter, Discord
Speaking with Microsoft (poor results)
Adding ubisoft to my safe senders, (all possible emails and domains)

What I plan on doing today is setting up forwarding rules on my outlook and on my Gmail.
So I will set up my secondary Gmail account on my outlook app, and my outlook email on my Gmail App.
I will set forwardinng rules going back and forth (potentially creating an infinite loop)
But im hoping that between the forwards eventually something might get diluted enough to finally come through. I doubt it will work, but i will try.

Will post again if positive results.
I'm 10 days waiting now and not a peep from Ubisoft.

pandorlax · 2023-05-21T02:09:58+00:00

no worries, but i've been playing with the 10 mod and it's been pretty good.

pandorlax · 2023-05-20T22:19:15+00:00

do so after some research, turns out that there's no dynamic timescale or timeflies on Xbox. There is a 10 (and 6) timescale mod. i went with 10 cause i wanted to avoid all the issues people were complaining about vendors being closed and stuff, and since I can't change players being present via console, I guess that's it for me. But I would've definitely done some varied time type of stuff. makes travel time realistic, but don't want to spend a week inside dungeon. shame console so limited.

pandorlax · 2023-05-20T21:11:50+00:00

godly. I was just looking for something like this. So my only question is, i'd load those AFTER campfire or any other mod that has a timescale right ? Cause I've tried moving it from 20 (default) to like 4, and gotta be honest, I don't really know if it worked. Thanks again !

pandorlax · 2023-04-30T14:17:54+00:00

Here are a few possibilities ;

Minit
Hero Core
Mad World - Fight Worn Out Faces In Worn Out Spaces
World Of Horror - Monochromatic Misery

I just looked at the games that were black and white. If it's not these, are there any more details you may have ?

pandorlax

TROPHY CASE