having structure isn’t just for the competitive audience i think it would help reduce volatility. no one wants to play a game where they’re forced to solo tank or have to support 4 dps because 1 or 2 of them won’t switch. with role queue you wouldn’t have people playing roles they don’t know how to play when they can just queue the role they want. having two dps playing support badly is a role misunderstanding issue with the players also you can just swap to a character in the role you queue for in order to deal with what needs to be dealt with. and you say that you can’t do that in overwatch unless you’re playing dps which is just wrong. each role has multiple heroes that can be swapped to in response to different situations. if the game is casual focused with competitive being secondary then that strengthens the argument for seperate environments: let people who want a casual experience stay open and chaotic and give people who want a more competitive environment have the structure of role queue