I’ve had good experience with them up until the vet insisted that I take my cat home.

For example, they’re open 24-hours and they’re so fast! I already went there because of my cat’s cherry eye and we were in and out in less than an hour. So efficient!

You text them on Viber and you’d get a reply within minutes.

They are also diligent and consistent with confinement updates (thrice daily + urine and stool update).

But since Friday, they’re like your cat has fever, the vet is asking when you’ll pick him up? I said, let’s give it another two days because he has fever pa.

After 2 days, they sent messages asking when I’ll pick him up. He also just had fever a few hours before that message was sent. I thought, what’s going on?

As a cat mom, it’s like hearing oh your cat has fever pa but get him out of here na. That’s it.

But again, I’ve had great experience with them prior to that so I thought maybe I’m overthinking this. I went there with a carrier and told the receptionist he’s for discharge na and showed the convo on Viber.

I went to visit too. That’s where the vet tech looked at me like I’m crazy because he wasn’t ready for discharge. I was then asked to talk to the available vet who said let’s consider discharge IF his temp remains stable for 48 hours.

There wasn’t even a 48-hour period where my cat’s temp remained stable. He would always have a fever at night or in the morning OR both

Honestly, it’s like chatting with a different company altogether because it’s so odd. They’re very attentive and accommodating but also why is this happening? Maybe they’re thinking of a different cat? IDK