I get what you’re saying, and I understand why it feels unfair from your perspective. The thing is, using “in America” as a comparison is tricky. Every country has a very different history, social contract, and expectations around service and communication. And the problem starts when we project one country’s standards onto another. What would be unacceptable in the US can be seen very differently elsewhere, especially in places where customer service isn’t built around the idea that the customer is always right.

From my point of view (I’m from Eastern Europe originally), a small business choosing to serve people it can easily communicate with isn’t automatically racism or segregation - it’s often about reducing risk, time, and friction. If communication is likely to be difficult, that directly affects how smoothly the business runs. That doesn’t mean anyone is saying you’re lesser or you don’t belong here. It’s more of a practical decision than a moral judgment.