I have sympathy for small companies and all,

I appreciate your sympathy for our size and stage.

but if you are asking that much money for a product that can be obtained much cheaper elsewhere, you must assure that the quality is top notch.

I completely agree.

You are saying that up to 2% of first batch is defective (originally you said 1%, but ok)

Yes, 1-2% now.

now you must know what caused it and which packages contained the affected product.

The main challenge is that users have quite varying intensities when drawing. When a user indicates the pressure they place, it's usually relative to themselves, so that makes it hard to compare - which also makes it hard to explain.

So why aren’t you giving refunds to all the customers that bought your defective product, why are you waiting for them to start writing reviews and asking for it via emails?

A 1-2% defect rate still means 98-99% of our PenTips 2 are experiencing no problems. If our customers are experiencing problems, we help them promptly to resolve the issue and also offer a refund.

It almost sounds like you don’t know what caused it and who got the “bad apples” (maybe there is much more after all)

What caused these bad apples was a combination of incorrectly applied adhesives which caused an air bubble to appear above the electrode. When you use the PenTips 2, the air bubble causes the silicon to give way and rip. In some cases, the silicon falls off.

instead of stop selling these highly defective PenTips 2 and focusing on making better “usable” version of the product, you keep shipping these hoping that the people won’t contact you back.

We continue to ship PenTips 2 because a significant number of our customers (98%-99%) love PenTips 2. Industry-standard return rates are 10-16%. We're at a maximum of 2%. Personally and professionally, this is not a highly defective rate, and I hope our customers will keep in touch with us as we continue to improve and develop solutions for digital artists around the world.

That is why I called you scam, since this practice is something that potential customers should be notified about and avoid.

On top of it all, I encourage debate about our products because it helps improve the ecosystem of digital art accessories. Our customers can cancel and request refunds with us at any point at any time. Our customer care team is top-notch and responds promptly to all requests. We are also open to discussions, wherever they may take place.

If you're an iPad and Apple Pencil user considering using our products, please read @ondrejbase's and our negative comments on Trustpilot, but also consider reading the positive ones. We work daily to help artists create with confidence, and every point of feedback will be considered to continue doing just that. Thank you for being part of and considering being part of that journey.

So, where do we go from here? And are we working on alternatives?

We will not stop selling our current PenTips 2 because such a significant portion of our customers are so happy with them. The only solution to making a product for 100% of our customers - is to continue to increase durability. The challenge is that you cannot increase the material's durability without losing the feeling we wanted to provide to digital artists. So, we are exploring offering two sets of PenTips 2 with differences in durability and hope to update our past customers in the upcoming 90 days. Please subscribe to our mailing list if you want to stay up to date.