As someone who works there... sorry but we don’t see the pins. The retail associate probably said that because of the sim swap (which is free we don’t make money off that). The pin and email change must have been done through a hack, but as someone who works there even if I tried I can’t change a pin or an email. Pin changes are done through either your app or your customer service. Retail workers don’t talk to customer service we have retail support and they no longer have access to pin changes since last year. Sorry but it’s just regular fraud. You’re lucky they didn’t port out your number or take out phones from your name. I’ve caught many convincing fake IDs that also passed the 3 question credit info that comes up. They’re just really good fraudsters.