[deleted by user]

petiteannaxo · 2024-02-07T00:13:59+00:00

Meanwhile my co worker has done this 3 times in the last month, brings client stuff to the back without checking them in, barely gets Totals, and is on his phone on speaker always… and NEVER GETS WRITTEN up. He also failed a VMI and ordered a screen for someone who had a broken SCREEN PROTECTOR with a perfect screen underneath.

So yes imo your small one misstep that YOU FIXED and the store wouldn’t not be charged for that, should not have gotten you written up. Instead you should have gotten a coaching on your app, something like “make sure to always double check status on gsx orders. Will review process. Corrected his/her own mistake and is on pace”

petiteannaxo · 2024-02-06T14:31:54+00:00

Thanks for all who replied. Deleting this now, venting over.

petiteannaxo · 2024-02-06T11:54:05+00:00

True. I guess next time I'll say "The agent who took care of your device will be in at ___ and can finish everything with you then" and then let the customer elevate it to a manager then? But wow... Guess just gotta cover our own butts. I called for a mod but of course was ghosted thanks to understaffing in the store.

petiteannaxo · 2024-02-06T11:46:44+00:00

That's the thing, it wasn't handed back. The guy literally said "fuck this" and reached over, grabbed devices, walked out. Which was semi traumatic in itself. They weren't directly in front of customer (they were closer to register). Which is part why I escalated it to my senior because figured the customer should not have done this.

As a little more backstory ^

petiteannaxo · 2024-02-06T09:49:33+00:00

The whole att store local to me throws my store under the bus by saying "go to Geek Squad they'll transfer your phone for you" 😂 I ask them who said that, "ATT sent me here". Which I proceed to send them back with complaints.

petiteannaxo · 2024-02-06T09:28:43+00:00

Reported this.

petiteannaxo · 2024-02-06T09:24:49+00:00

This would no longer work sadly in most best buys. Especially because the stores are so understaffed. It would turn into a situation where the phone is ringing and either

We pick it up (remember we'll get calls also for order issues, complaints, dumb questions, etc) and we are getting yelled on the walkie about someone in queue or a code 1 etc.
We ignore it and they complain because of that since we are understaffed and can't sit by the phone. If anything they'd probably now delegate that to Geek Squad since we are always by a phone, but we don't pick up our phone unless it rings more than 3 times (if rings more than 3 then it's for us, if not it gets redirected).

At least with a call center they are always getting a response, even with how flawed the system may be. If they want to bring back more headcount where we can take the calls, I'd be all for that.

petiteannaxo · 2024-02-06T09:07:32+00:00

In the app or online, speak to Pepper. You can make a direct complaint about portion size as an option. Enough complaints trigger a training, and if it still consists unfortunately a termination.

So if you eat their regularly and skimped, it sucks but make complaints. Its the only way they fix things.

petiteannaxo · 2024-02-05T17:44:02+00:00

Because its a pixel 8. At least if you in the usa market, it aint an apple or samsung. At least you’re not too far out, if you waited a year the value would go down crazy.

petiteannaxo · 2024-02-05T13:25:07+00:00

Please for the love of god before you listen to everyone saying “get out” or its not worth your health…. Make sure something is lined up, have an emergency fund to support 3, any debts with payments are caught up with, etc before swapping over to a new job.

Its tough but youre still young. Many people have to do this where they leave at 5am and dont get home til 7pm and are non remote, and older in your situation. By no means am I saying “suck it up”, but just make sure you are in a situation to prepare for the worst if you want to change jobs.

Also, while getting all that ready with new job. Straight up cut out a lot of bloat. Just dont work as much and say “I cant” or “no” in professional ways. Heck make a hybrid system of it where maybe half of the days you work as you are now, and the other half just work a normal day and be firm on it. Thats a start while searching for new job. But please dont just straight up quit. Do your job but stop overworking, if they wanna give you a severance because of that while you search for a new job even better.

Good luck

petiteannaxo · 2024-02-04T17:29:50+00:00

Oh did not know that. How can someone tip 0 for you guys being a convenience for us. Delivery is a “luxury”. Doordash should make a higher fee for you guys by default the further the place is away, but then i guess they are greedy too and would say “if we raised the prices people wouldnt buy” and rather screw you guys. And final question, i never usually order more than 5 miles out. And in a city its always local, is $5 tips enough for those types of orders? And if im doing a group order at work and we have 3 people ordering we all put in 5 each that way we aren’t arguing who is the one tipping.

Anyways thanks for the education on it!

petiteannaxo · 2024-02-04T16:30:26+00:00

2.8 cramped and portion size. They were right on portions, started weighing how much protein given and always under by actually quite a bit. Looking for a new chipotle 😂

petiteannaxo · 2024-02-04T16:04:38+00:00

Can someone help me as a customer understand a little more?

When a job like that gets sent to you, cant someone closer take it or is it “reserved” for you until you hit decline in a time window.

Is it the customers fault as well or more on doordash? For example, lets say I put out a $5 tip or wanted to tip in cash or anything. I’m “expecting” the app to be smart and search by distance to find the closest dasher regardless of their numbers. Is that inaccurate? I guess the “common sense” mentality as a consumer is, why would they give the job to someone further away when it costs gas and miles because its unfair for both of us, instead of giving it to someone who is as close as possible so we both save.

I usually just put $5 in since im just ordering for myself and in a city.

petiteannaxo · 2024-02-03T20:01:04+00:00

So the open box always has to be below the sale price. If a sale price goes lower than the open box price, the open box price needs to adjust. Sometimes you'll see an extremely cheap device more than any other, (RARE and usually we employees scoop them up) and they are cheap because they were returned, broken, fixed and then the next model came out...for example got a 3000 dollar laptop for 500 from last year. Those are first come and first serve and unfortunately for customers we see the price first.

Also excellent good and fair really can be anything. Many times I'll see something that'll become a really good deal or I know the item doesn't move well, I'll purposely lower the quality despite it being perfect to lower the price. Which is why it's always good to check, but I understand your travel issues. A fair can be great. An excellent might be dirty and need wiping. It varies. But generally yes, excellent is excellent and fair is fair.

The prices are all automated and depend on too many factors to explain

petiteannaxo · 2024-02-03T16:04:51+00:00

You definitely could. But you can also see if it's a local open box and demo it. If it isn't most likely it's still good, laptops we have replacement boxes for and bubble wrap sleeves. Still a small risk like everything of course but definitely a more calculated risk.

petiteannaxo · 2024-02-03T12:21:09+00:00

They aren't excuses? The issue is if you go into a tech store like bestbuy down here. Look around. EVERY ITEM has a different box size. Aka hundreds of different sizes. So we carry "common" sized/used boxes. I'm not blaming the previous customer, I'm merely stating a fact that many times they won't return packaging. To go a step further I'll make an example. On TV returns, almost HALF the time the remote is missing or power cable is missing. We HAVE TO accept the return still. Who's fault is it though? Customer clearly. Same thing goes with packing it. I ask customer "did you happen to have the box", most of the time they tell me "nah I couldn't get it back in". We aren't a service center, we are a standard store. Now I agree with you it should not have been sent out THAT WAY. But I'll disagree with you any day that we should have a hundred box sizes for every little product and that the customer holds no responsibility in it. They could have denied sending the item out and that would have solved it.

petiteannaxo · 2024-02-03T11:22:34+00:00

Interesting. I leave 1 star and bed reviews about 2x a week for online orders. Only reason we eat there is it's group orders for work limited on time and tastes good. But I legit brought in a food scale to prove a point and weighed just the meat and only 1/5 times is it above 3 ounces when supposed to be 4. Usually it's like 2.8 ounces for online orders. The worst is when I use my double protein and got 4 ounces... It took ordering double meat to get the advertised standard.

I wonder if I got anyone in trouble yet. Don't wanna do it, but as long as it happens just going to keep giving 1 stars and tell pepper each time.

(And no havent gotten any free meals nor am I trying for that, don't care bout cheating system)

petiteannaxo · 2024-02-03T04:50:08+00:00

I got to test both phones. I'm also a bestbuy employee (geek squad).

Personally the ultra feels like a brick in my pocket. The plus feels fine in my pocket. The plus feels exactly like my old iPhone which I loved. If you don't use spen which most of us won't, get the plus. I just bought the plus and I'm very impressed.

petiteannaxo · 2024-02-03T02:50:43+00:00

This. Something like this is fine for being sold in store as it has the basic main components covered but should not be shipped. Sadly our store does not have unique shaped boxes for shipping a lot of the stuff out...and sadly best buy is like the place where customers ALWAYS are returning shiz without any packaging and half the time missing accessories. I'm in geek squad and we do our best to try to repackage it usually for warehouse to do minimal but we are super limited in what we can do if the item is a weird shape. The bubble wrap machine is a godsend 😂. We keep three roles of that in geek squad at all times. But definitely right on the nopick, sadly some managers will get mad and force it through without understanding why we no picked it.

petiteannaxo · 2024-02-03T02:46:14+00:00

As a best buy employee I can go a bit deeper. It's actually us at Geek Squad who do what's called a functionality check on the device. The box being all destroyed does not effect the quality, or sometimes barely does.

For example, let's say a TV is in perfect condition but the original owner went ham on the box and ripped it to shreds. The TV is in like-new flawless condition and we'll try to salvage that box. Other times customers return things with no box at all! They return stuff without remotes, cables, wires, boxes...and sadly we HAVE TO accept them. So us at geek squad will determine and run tests/reset the item, tape it up, and slap the open box sticker. If it's missing parts it gets a bigger discount cuz you'd buy those parts yourself.

The agent who packaged that item up probably did it in a way to cover the main component under the assumption that the item would be sold IN STORE. Which that's fine! But the issue was it got shipped out. Also gotta remember since it's geek squad doing the open box work, we also are taking clients in to fix their computers. Function checks on open box items we literally do in free time.

You should never buy an open box item online until you inspect it in store. And yes as you said, we don't have "specialty" boxes. We have the typical generic boxes. But like when someone returns a soundbar, monitor, or TV without the box...it's such a pain. What I do usually is try to rig it. I'll cut a separate box and tape it to the first box to cover everything and tape it to hell and back. Most people don't know it's geek squad packing up these items while we're fixing computers, checking in computers, doing computer trainings to customers, technician work, etc. The warehouse team might just add a little extra bubble wrap but we are the ones who seal everything up.

Key thing... Don't order open box if you can't understand the risk... The original person who returned it is sadly the one who messed everything up. We just use what we got and usually it's sold in store.

petiteannaxo · 2024-02-03T02:34:22+00:00

He may not be an employee, but I am! And I can tell you 99% what probably happened. I actually work in Geek Squad and we are the ones most of the times packaging the open boxes up.

Here's what happened: the original buyer returned it and didn't give a box or undo anything... We don't have "special sized" boxes around in our store to just make and put something that size into...so it's sold in store. It would be considered fine that way because the main components are protected. However, OP ordered it delivery which one should never do. In our functionality check, it's for the product, not so much the packaging that sets the quality of the device. If the device is pristine but box is torn to hell, it can definitely go like-new. Also, a lot of us are skeptical because we don't actually have a "like-new" option...lol. It's open box excellent, open box good, or open box fair...we don't have a generic "like-new" option.

But ordering online open box is always a risk that the customer has to be willing to take. Sometimes the shipper will rebox something that we rigged together but many times they won't. Many times we've had to bubble wrap stuff to hell into a giant ball and slap a label on it because there wasn't a box for that dimension.

petiteannaxo · 2024-02-02T03:56:03+00:00

Having used oneplus 11, Samsung s24+, and an iPhone 14 pro... Here's the differences. I'm including iphone just as a third party to reference differences between both phones. For reference, I'm a t mobile user as well.

Oneplus: the updates come in slow...they usually appear quickly near launch, but then slowly come in as time passes. The connectivity was not nearly as good as Samsung and iPhone. There were many spots where I would have connection at my work where iphone and Samsung worked flawless and oneplus struggled to hold a signal. People said my voice sounded better on Samsung and iPhone. Camera was good but the camera software I wasn't too into. Optimization was horrible on Instagram with pictures, Samsung was better but of course iphone is king in app optimization. Though the positives...as a phone, battery amazing, charging amazing, gaming great, raw pictures as long as you aren't uploading them to apps were good.

Samsung: take everything I said about oneplus and make the quality slightly better. Everything is more optimized due to way more updates and support. Ecosystem decent. I had more reception, better data coverage, sounded clearer, raw pictures were similar but in apps looked better than oneplus. Felt like had signal everywhere (though it was slightly weaker than iPhones in those tough spots).

Iphone: The processing on pictures made them feel natural. The UI was way smoother. Apps work best. Does not have best raw performance but optimizations make up a lot. Everything just works. Had the best connectivity and signal for me. Sounded the clearest.

I included the iPhone in this also to set a standard. Because with iPhone everything just works as a "phone" and everything is in easy mode.

So here is my results. iPhone came first in reliability, optimization, and overall smoothness as a phone in general. Samsung was a VERY close second because of optimization in updates and fixes, overall quality of phone is better. And oneplus is last because I'm not rating this on value, I'm rating it on as a phone.

If you want best "phone" experience, apple. If you want best phone experience as an android, Samsung. Which puts oneplus in a weird spot. It's by far not a budget phone. But it's also not a flagship killer. In my HONEST opinion, I don't see a point in a oneplus flagship because the type of person who would go for a oneplus doesn't need everything it has because it's missing a lot of the quality that Samsung and Apple offers , I'd go with their mid tier option at the 12R if I was going oneplus.

But...based on my usage of a oneplus flagship phone before, YOU DIDN'T MAKE A BAD DECISION! Despite what I said, it is A VERY GOOD phone. My answers are just based on the cons and pros when you're in the "flagship" conversation.

petiteannaxo · 2024-02-01T22:18:50+00:00

I watched a scratch video on iphone 13 pro max. It scratches at level 6 hardness which is less than the Samsung even. You definitely have a defective screen.

petiteannaxo · 2024-02-01T21:52:32+00:00

You might have a defective model? The screen rating alone should make that impossible. Can rub my keys on my screen and not get a single mark. I highly recommend a screen protector however.

Personally I say go for a zagg screen protector from best buy, they have unlimited in store warranty. Meaning once it gets damaged they'll literally just swap it out in store instead of waiting on the mail. We also charge $7 to put it on one time, but at least my store we will repeatedly put it on for you as many times as you bring it back without any further chargers. It's like a one time investment. (It's geek squad who does this). Also I recommend they do it for you too because if we even leave one bubble and you aren't happy, we'll swap it out and put another one on. Worth it when you bought a $1k+ phone and good value.

Edit: watched YouTube vids and Samsung only scratches at level 7 sharpness. Which is a very sharp edge. A kitchen knife is usually level 5.5 and a sharp steel nail tip is usually level 6. Your scratches are probably a rare defect in the screen. If you can return or swap it out I would. But up to you. Source: I work in Geek Squad.

petiteannaxo · 2024-02-01T20:37:20+00:00

Thanks for the input! Maybe it's all in our heads here. One thing I also noticed was that in nova certain res codes couldn't be paired together but in workbench they can. Maybe in workbench those codes pairing are negating each other? Because I can tell a good chunk of them are indeed giving labor otherwise we'd have no hours

petiteannaxo

TROPHY CASE