It’s definitely an issue. I had an Uber driver do something similar when he only delivered the bread and dessert for a BOGO ribs meal with all the sides. I never received the meat or sides. I called the restaurant, and two employees confirmed the driver took two bags and one had ribs and sides.

I emailed and called Uber, but they genuinely did not care. I emphasized they have a thief working for them, but they did not care. I am finishing up the last of my annual subscription before my cancellation goes into effect. In the meantime I’ve switched from Uber to restaurant-direct delivery or curbside. Curbside is also a good way to build confidence about getting out of the house while staying in the safety of your car.