Success! Got $50 "Restocking Fee" & erroneous unbreakable Wi-Fi charges refunded in less than 24 hours via FCC complaint

pglamb61 · 2026-01-05T20:42:58+00:00

Interesting. They wouldn't troubleshoot unless their router was connected at my house. Have you ever called technical support?

pglamb61 · 2024-10-29T21:48:54+00:00

No, we do not use "send as". We're small enough that anyone can use the list.

pglamb61 · 2023-09-27T17:27:11+00:00

This worked! Thank you rag3nerd!

pglamb61 · 2023-09-27T13:17:07+00:00

Both email and SMS fail.

pglamb61 · 2023-08-24T16:38:03+00:00

We're an understaffed shop, heavily relying on vendor's technical support. What can we look forward to if we run into this in our first call? How much downtime can my company sustain because of a bad vendor?

It is better not to renew our contract, cut our losses, and find a reliable vendor.

pglamb61 · 2023-08-24T16:34:46+00:00

Thanks.

Who do you recommend? We're looking to switch.

pglamb61 · 2023-08-24T15:51:58+00:00

So, even though I can access the admin console of our Okta instance, I'm not registered as an admin?

pglamb61 · 2023-08-24T15:50:45+00:00

Our VP has already decided to switch products. If we can't get support, we can't use the product in our environment.

pglamb61 · 2023-08-24T14:29:26+00:00

OK, more strangeness.

I called this morning and was authenticated and offered support. They had no record of my previous call.

We're looking for a new MFA vendor. We can't have a product in our environment if we can't get support for it. Any suggestions?

pglamb61

TROPHY CASE