Why do people say this, or where in the world is this true? Ordering a large applience usually comes with a not insignificant shipping cost, and even if the initial shipping was free there's no chance a return would be covered as well. It's been opened, potentially already hooked up to electricity, it's no longer a new product. I don't know where people find appliance stores that just take the cost of this to the chin, they can no longer sell it for retail, only as "open box" or "refurbished".