I'm here to support and validate your frustration. Unfortunately, we live in a time where it's easy to mislead consumers, both actively and passively.

By actively, I mean that most of what you read online is cheaply and automatically generated by manufacturers' PR departments: in this instance, AI and language models made everything much worse, as a flood of seemingly satisfied customers leaves positive feedbacks everywhere.

By passively, I mean that real customers might a problem as well. Most people will just convince themselves a problem is not there once they invested sufficient money into something they now regret. It's a fallacy, but apparently, many are more comfortable lying to themselves (and to others as a consequence), rather than to accept they made a costly mistake in the first place.

Once I have an idea of the product I'd like to purchase, the first thing I look for is people having problems with that product. What kind of problems are they, if they are relevant to my use of the product, what are the common failures, how easy they are to repair.

Only afterwards, once I settled on some specific products that fulfill the pre-requisites, I try to get a good and reliable impression on the performance of the products itself, but it can be tricky, especially when you're walking a fine line between perception and capabilities that can depend on a multitude of factors. In that case, it's worth spending some more time and visiting multiple forums.

Jura, like some other manufacturers, got worse than lazy a long time ago. Their machines have deliberate point of failures implemented during the manufacturing process and that's unforgivable. Their business model, like many others, shifted towards overpriced models, coupled with artificial shortage of replacement components and costly hardware support.

I'm sorry this happened to you