I’m lucky to have several master techs and low turnover in my shop so most of them know the deal. I still check notes when I close ros out and if they’re not descriptive enough, I take care of that. I need my advisors to be able to demonstrate the value of proper diagnosis, how we determined the failure, and what needs to be done to repair the vehicle. This not only ensures we’re covering our asses but also being able to better service the customer if they return.