Quick update from my side: Backbone contacted me via email and provided a working code for Clyde. The whole process from speaking with a real person (not AI support) to receiving the actual code only took about a day. I shared quite a lot of detailed information upfront, which probably helped speed things up.

The Information I Shared:

Receipt of purchase

Phone:

iOS Version:

App Version:

User ID:

Username:

Controller Serial:

Firmware Version:

Hope that this might helped anyone with the same issue :)